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University of California, Los Angeles: Transforming Research Administration

By: Joseph Taylor, Nathan Haines

UCLA has been in a multi-year process of transforming its research administration offices to eliminate backlogs, increase administrative support for researchers, and improve customer service. This case study shows how Huron has helped UCLA design a new infrastructure and processes that have resulted in dramatic declines in past-due invoices, streamlined set-up processes, and other efficiencies and improvements.

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