How Mature Is Your CRM Program?
A customer relationship management (CRM) program has the potential to transform the ways companies interact with their customers, partners and employees to grow their businesses. Take this self-assessment to see where your organization ranks on the CRM maturity model.Begin Assessment
Your Time Is Valuable
With just a few questions, this assessment can typically be completed in less than 10 minutes.
See how your score compares with other organizations that have completed the assessment.
Your Institution Is Complex
By answering each question honestly, you’ll get a feel for your team’s strengths and opportunities.
Evaluate your organization’s areas of strength and opportunity to craft a plan for improvement.
You Need Results Fast
Receive a personalized report including your results, benchmark data and suggested next steps.
Get expert advice and targeted recommendations to improve your organization’s results quickly.
Your Overall Score Is:
Your overall score is a weighted average across the six categories detailed below.
How You Compare
See how your score stacks up against other institutions.
Benchmark: This is the combined and current average score of other institutions who have taken Huron’s CRM Maturity Assessment. Benchmark values are generated and based off the number of submissions.