JoAnn has over 20 years of experience helping healthcare organizations strategize, plan and optimize their business operations through revenue cycle management. She has specific expertise in delivering results for patient access, patient financial services, finance and employee engagement.
JoAnn has been leading healthcare organizations through revenue cycle and related financial management operations transformation for more than two decades. She specializes in creating organizational business functions that support investment models, conducting and managing data analysis to drive performance with a focus on revenue integrity from the point of charge capture through patient account resolution.
JoAnn has developed and optimized numerous revenue cycle functions in hospitals and professional practices. This includes patient scheduling and pre-service financial clearance, clinical documentation improvement, utilization management, patient financial services, denial management, and revenue cycle reporting and analytics. She has also managed payor relationships and vendor partnerships for optimal outcomes.
During her career, JoAnn has:
- Helped an integrated health delivery system with more than 20 hospitals move their revenue cycle from a federated model to an operating company model, streamlining common technologies, policies and procedures, education, project management, organizational structure, expense management and vendor relationships across all facilities.
- Implemented operational systems and processes for a West Coast integrated managed care consortium to meet Centers for Medicare & Medicaid Services requirements for 20 million annual encounters.
- Led the centralization of the hospital clinic and outpatient services scheduling for a Level I adult and pediatric trauma center and hospital in the Midwest.
Prior to Huron, JoAnn served as executive director of revenue cycle operations at University of Florida Health. Before that, she held vice president of revenue cycle roles at Kettering Health Network, Cerner RevWorks at Adventist Health, Kaiser Permanente, Allina Hospitals and Clinics, and Hennepin Faculty Associates.
JoAnn holds a Master of Business Administration from Bethel University and a Bachelor of Science from Viterbo University.