About Pauline

Pauline has a background in clinical documentation improvement (CDI) and clinical education. She has been a registered nurse for over 30 years and has an extensive clinical background in critical care, major injuries, burns and emergency medicine. Her expertise encompasses benchmarking opportunities and appropriate outcome management techniques as they integrate into continuous quality documentation improvement. Additional experience includes utilizing outcome data to train staff in providing strategic direction and application.

Pauline has a successful record over the last 16 years of overseeing CDI project execution, designing and implementing new processes, facilitating culture change, and problem-solving across all areas of the clinical documentation arena. She has worked in multiple provider settings, including community hospitals, large healthcare systems and academic medical centers. She was also in the British Merchant Navy, holding the position of senior fleet nursing officer for the Cunard Shipping Line, where she traveled worldwide, organizing healthcare for both passengers and crew.