Patient Support Community
Drive Patient Engagement and Lower Support Costs with the Patient Support Community, Powered by Huron and Salesforce
Patient expectations have evolved. Increased usage of connected technologies has impacted the patient’s healthcare needs and expectations of service, making patient engagement a top priority for many health systems. Patients are now seeking a secure, collaborative, user-friendly online community where they can join like-minded individuals, access resources and connect with their care team in real time.
Our Patient Support Community built on Salesforce enables better care by bringing together patients and caregivers on a collaborative platform. Patients now have secure access to educational resources, group collaboration and tools to document their care journey.
Personalization - Patients can create robust profiles and find groups or experts based on their care plans. Patients can choose to make information public or private, only sharing what they want to.
Self Service - Resources like group forums reduce the number of direct inquiries to the organization and lower support costs.
Group Collaboration - Patients can ask and answer questions, join groups, participate in local events and find educational resources.
Robust Knowledge Base - A library of recommended articles, frequently asked questions and popular topics helps patients manage their condition and encourage them to seek preventative care.
Configurable Templates - For the organization, configurable templates can be quickly and easily customized for any type of condition or support group.
The Patient Support Community can be out-of-the-box or tailored to your health system's needs, making it an efficient solution to engage your patients, physicians and care teams in a centralized, user-friendly environment.Contact US