Concierge Services Accelerator
Enabling Your CRM to Transform the Consumer Experience
As consumers seek out care experiences that more closely align to those they have in other industries in terms of convenience, speed and transparency, finding unique ways to provide an exceptional experience becomes increasingly important. A high-touch and personalized concierge service can help hospitals respond to this market demand.
Huron’s Concierge Services accelerator, powered by Salesforce, enables hospital concierges to manage the complex needs of your consumers (both patients and guests) and provide a first-class experience that can serve as a market differentiator. The accelerator offers concierge agents a platform to manage all incoming nonclinical requests, route requests appropriately and respond in a timely manner. Concierge Services also integrates seamlessly into a hospital’s Customer Relationship Management (CRM) platform, so concierges can obtain a 360-degree view of the consumer and more fully understand the requestor, ultimately providing a more personalized experience.
How Our Concierge Services Accelerator Will Improve your Consumer Experience
All nonclinical requests including meal orders, supply refills, laundry requests, lodging for guests, reservations and transportation are managed in one place and routed to the appropriate department, ensuring timely and consistent follow up.
Concierges have a unified view of all patient and guest touchpoints, previous requests and special circumstances, allowing them to provide a differentiated experience across all channels.
Powerful back-end reporting identifies common bottlenecks and inefficient processes to help you optimize your concierge services. Action-oriented insights allow you to use technology to provide leading services and enable healthcare of the future.Contact Us