Case Study: Queens Medical Center
In a new case study, Huron Consulting Group details the implementation of a comprehensive performance improvement project with Queen’s Medical Center (QMC), a Honolulu, Hawaii-based private hospital. QMC, with more than 500 beds, 3,000 employees, and 1,200 physicians on staff, was struggling to achieve a positive operating margin. The hospital’s leadership and board were committed to achieving significant savings in the areas of labor, non-labor, and back-end revenue cycle operations without compromising quality or customer service.
Building upon an existing partnership with Huron, the hospital successfully launched a multi-faceted project that achieved significant cost savings and improved customer service, while maintaining high marks for safety. Specifically, Huron helped implement four areas of improvement: optimized labor productivity, centralized scheduling, improved patient screening, and managed non-labor expenses.
The collaborative project with Huron and QMC resulted in many substantial improvements, including:
• More than $10.5 million in labor benefits
• More than $8.5 million in non-labor benefits
• More than $6 million in revenue cycle benefits
• After the project was completed, QMC was recognized as one of the top 5% of hospitals nationally for patient safety
“Huron helped us increase transparency and accountability throughout the organization. We now have clear targets and access to financial data in real time, said QMC’s Chief Nursing Officer, Cindy Kamikawa. “We support our quality initiatives and continue to achieve our outcomes. The new processes enable us to make better and faster decisions.” According to Mark Yamakawa, QMC’s Executive Vice President & COO, “Huron helped us achieve significant savings while maintaining our key patient safety indicators.”Download Now