Case Study: Trinity Mother Frances Hospitals and Clinics - Clinical Operations
Trinity Mother Frances is a three-hospital system with $600 million net in patient revenue. It offers a comprehensive range of primary and specialty services.
Having completed several very successful engagements with Huron, Trinity Mother Frances Hospitals and Clinics (TMF) and the TMF Louis and Peaches Owen Heart Hospital engaged Huron’s Care Transformation solutions in the cardiac catheterization (cath) labs to improve the patient and provider experience.
Huron worked with TMF to re-engineer processes that impact how TMF engages with its patient population in the cath labs. The project improved scheduling and resource allocation for procedures from the point of scheduling through post-procedure.
Huron worked with TMF to enhance efficiency, effectiveness and consistency of cath lab scheduling procedures, and to align capacity and resource utilization with cath lab demand. This included improvements to the identification of defined case time requirements and minimum data set requirements for posting and determining expected case durations.
Huron implemented systems for optimal staffing of nursing, technicians and anesthesia, including extended hours of coverage using a ten-hour team. Huron also established a process to clarify roles and responsibilities of staff. These improvements support appropriate staffing to demand, increase consistency, and improve the patient and provider experience.
Enhancing preparedness and post-procedure disposition
New structures were implemented to increase patient preparedness, track requirements prior to procedures, and avoid unnecessary day-of activity testing and other processes that may lead to delays or cancellations. Huron also worked with the cath lab to improve coordination of critical resources and movement of patients through the continuum and into the appropriate post-procedure care setting.
Providing actionable data
Huron collaborated with TMF to develop and implement a dashboard to monitor monthly performance metrics for both the cath and electrophysiology (EP) labs, as well as a physician scorecard to help drive greater efficiency and accountability.Download Now