Case Study: UCLA Health System
The UCLA Health System is renowned for the treatment of complex illnesses and provides high acuity care across all disciplines of medicine. Huron implemented a clinical operations solution at the Ronald Reagan UCLA Medical Center and the UCLA Medical Center, Santa Monica. Huron and UCLA focused on areas including: reducing length of stay (LOS), increasing patient and staff satisfaction, and reducing readmission rates.
Huron’s solution resulted in a 0.8 day reduction in LOS at Ronald Reagan and a 0.5 day LOS reduction at Santa Monica. UCLA also increased its capacity through the creation of 57 virtual beds, which serve 3,300 patients per year. After the engagement, UCLA saw a 5 to 15 percent increase in physician and nurse satisfaction scores.
"The Huron engagement increased our capacity and improved our patient score for communication, which was already high. But the part that makes this an absolute success is that our quality got better. That's incredibly important to UCLA," said President David Feinberg, MD, MBA.Download Now