Case Study: Virginia Hospital Center - Clinical Operations
Virginia Hospital Center (VHC) is a 342-bed general medical and surgical acute center, providing medical services to the Washington D.C. Metropolitan area.
Following a successful Revenue Cycle engagement, Huron Healthcare collaborated with VHC to implement its Clinical Operations solution in the inpatient and emergency department care setting, redesigning patient throughput, reducing lengths of stay, increasing capacity, and bolstering patient satisfaction.
The project helped reduce length of stay by 1/3 of a day per patient and created additional capacity to serve approximately 1,000 additional patients annually. It also improved predictability, with 57% accuracy in prediction of discharges one day in advance. Patient Satisfaction measures also improved, with VHC experiencing statistically significant increases in nursing, physician, and discharge composite HCAHPS scores.
“The Huron engagement led to reduced lengths of stay, improvements in the overall patient experience, and enhanced communication among staff,” said Darlene Vrotsos, Vice President and Chief Nursing Officer at VHC. “The whole effort was very well coordinated, communicated, and implemented – with measurable goals,” she added.Download Now