Improving Physicians Communication Skills
Source: H&HN Daily
As studies validate, good communication has a therapeutic effect on patients. Those who understand their physicians are also more likely to recognize health problems, understand treatment options, modify behaviors, and comply with medication schedules. CMS’s HCAHPS Survey now asks them to rate provider communications and ties reimbursement to performance.
Most physicians already buy in to the general concept, but need help determining how HCAHPS measures their performance and how results lead to better clinical outcomes. The author of The HCAHPS Handbook, published by Studer Group, here offers examples on how to hardwire physician communication behaviors that engage patients and earn their trust. In addition to removing barriers to efficient practice and creating great places for physicians to work, successful institutions are appointing physician champions to help steer change efforts.
The organizations partner with these leaders in goal-setting and strategic planning, and encourage them to participate in outside education they share with their peers. As a result, these top-performing hospitals are moving their HCAHPS physician communication composite scores into higher percentiles.Read More