Technology is transforming office visits for patients and physicians. Doctors will have ongoing access to patient-specific clinical data through wearables. They will also have the patient’s complete medical history in hand before an office visit and will take enough time to discuss options with each patient. Healthcare organizations must think, plan and act differently to transform the care they deliver.
Technology Powers Consumer Choice
Jim, has several health problems that require monitoring, including hereditary cardiac problems, back pain related to a recent car accident and depression. He wants to find a doctor who will help him manage as independently as possible, without frequent office visits.
To find a provider, Jim goes to a trusted website, enters his conditions, insurance information and ZIP code.
Jim receives a list of physicians that take his insurance, sorted by an aggregate quality score. He digs into the quality score to make sure the physicians listed have been rated by hundreds of people within the past year. He views comparative outcomes measures and watches videos of various physicians.
Jim selects a physician, Dr. Miller, and checks to make sure the cost of her service is comparable to other physicians. He checks the out-of-pocket cost to ensure no surprises.
Jim books an appointment online for the next day.
Physician Office Visit Transformed
When Jim arrives at the office a staff member meets with him to confirm the accuracy of the medical information they have on file.
After a few minutes, Jim sees Dr. Miller, who has already taken time to review his case.
Their discussion is not rushed. All questions are welcomed by Dr. Miller and answered clearly. Jim raises the subject of wearables and Dr. Miller shares a few options that could help Jim manage his health. These include:
- A mobile phone-based electrocardiogram that monitors heart conditions using a small device that attaches to a phone case.
- A device that monitors discomfort and pain by measuring electrical activity in the brain with a remote electroencephalography system.
- A digital watch and watchband that detect and monitor physiological signs related to depression.
All these wearables will measure Jim's health so appropriate interventions can be made before he experiences a serious health condition.
Jim and Dr. Miller decide together which wearables are most practical and how to integrate them with other treatment so that Jim can manage his care more indpendently, reduce the number of office visits and make the visits he does have more productive.