Reducing Waste in Care Processes by Documenting Direct and Indirect Time
Current market and regulatory pressures can make it difficult to provide efficiently delivered care. Hospitals are now taking a hard look at their own work flows, specifically direct and indirect patient care time, and discovering that optimizing processes that conserve resources in those areas can also improve patient outcomes and the patient experience. And, hospital executives responsible for labor want solutions that go beyond staffing management to improve processes across all care delivery points.
Work flow observations help determine where time is wasted, where performance barriers exist, where staff is not working to full licensure, and what processes are broken or need changing to make work more efficient and cost-effective.
Several process improvement examples spotlight a new customized direct observation tool that allows a qualified observer to record and summarize activities in real time. The tool formats the collected observational data and graphs the work flow patterns automatically to provide immediate feedback, enabling managers to understand where problems are and to start making process improvements.Download Now