The Art of Putting It Together: Standardize Processes before Consolidating Revenue Cycle Operations
Robert Parris, Melanie Schoenvogel
Consolidating healthcare business centers requires a comprehensive approach that focuses on people, processes, technology, and culture at each entity. Mapping out a disciplined, effective plan helps streamline integration while minimizing disruptions to operations, employees, and patients, and mitigating risks to financial performance.
When determining the integration priority of shared processes, revenue cycle is often considered for a shared model because most of its functions can be completed virtually and efficiently at the individual entity level and data can be shared easily across the system.
Each revenue cycle should stabilize, and then standardize, processes before implementing a complete consolidation model. It is vital to maintain focus on the objective, set key checkpoints, have effective communication between the corporate structure and individual hospitals — including the front-line staff — and strong service agreements, align incentives and, above all, ensure transparency throughout the process.
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