Melanie has more than 25 years of experience helping healthcare organizations execute process improvement initiatives and strategic and operational performance assessments to optimize operations and health system performance.
About Melanie
Melanie enables healthcare clients to redesign business processes to improve efficiency and effectiveness. She has worked with academic medical centers, regional and community hospitals, critical access hospitals, long-term acute care hospitals, faculty practice plans, for-profit health systems, and faith-based health systems. Melanie has directed over 100 assessments for potential clients, focusing on strategy, operations, and financial performance improvement.
Throughout her career, Melanie has:
- Directed a 14-week patient care affordability assessment for a leading health system and academic institution in Maryland to identify strategic, financial, and operational opportunities across the system within the areas of patient care and clinical operations, physician services, and human resources and labor productivity.
- Directed a 10-week revenue cycle operational assessment for a national, for-profit provider of long-term acute care hospitals to determine improvement areas within current operations, as well as future revenue cycle consolidation opportunities.
- Directed a nine-month strategic assessment effort for a national, faith-based health system spanning 11 states, identifying financial and operational opportunities across the various revenue cycle operations and developing a strategic plan to achieve optimal revenue cycle performance, including a national revenue cycle reorganization.
- Managed the implementation of a revenue cycle solution at an academic medical center in Philadelphia, including operational improvements within front-end revenue cycle functions, such as insurance verification, financial counseling, case management, and registration. The engagement resulted in $37 million in annually recurring income statement improvement.
Prior to joining Huron, Melanie held manager roles at Stockamp & Associates, which was acquired by Huron in 2008. She also served as a change management consultant at Andersen Consulting, now Accenture.
Melanie earned a Bachelor of Science and a certificate of industrial/organizational psychology from Georgia Institute of Technology.