With a PRC liaison in place, stakeholders understand who to contact with their questions and concerns and can begin to reduce avoidable denials and write-offs. Without this intermediary role, keeping the potentially large number of stakeholders educated on the latest revenue cycle data and initiatives can be difficult. For example, a liaison can help physicians determine what services may not be covered and how their documentation impacts coding practices.
Many organizations feel unprepared, however, to address these priorities for several reasons:
- Competing internal priorities
- Difficulty integrating systems, personnel or practices
- Evolving regulations make requirements unclear; Complex organization structure impeded broad change
- Lack of clear strategy