Angie is a consultant, nurse executive, and national speaker with more than 30 years of healthcare experience. She draws on deep clinical and operational expertise to help clients strengthen workforce engagement, improve care delivery, and elevate the patient experience across organizations ranging from rural hospitals to major academic medical centers.
About Angie
Angie works with healthcare organizations to improve clinical operations, emergency department performance, care management, capacity management, workforce engagement, and patient experience. She brings a direct, practical approach and a background as a nurse executive, helping leaders and teams connect operational improvement with the purpose of delivering excellent care.
Her experience spans emergency, trauma, and critical care, as well as large-scale performance improvement, throughput, patient flow, and care delivery transformation. Angie has helped organizations improve operational efficiency, financial performance, clinical quality outcomes, patient experience, and employee engagement by tailoring solutions to each organization’s goals, constraints, and care environment.
Throughout Angie’s career, she has:
- Served as Interim Chief Nursing Officer for a Level I adult and pediatric trauma safety-net facility, reducing the nurse vacancy rate from 42% to 20%, cutting contract labor spending by $10 million in one year, shortening length of stay (LOS) by 1.25 days, decreasing hospital diversion time, improving healthcare-associated infection outcomes, and meeting the hospital’s operating budget.
- Led length-of-stay and capacity management initiatives for a large health system, reducing average LOS by 1.5 days within eight months and developing effective systems and processes for capacity management.
- Architected enterprise strategies for intelligent care operations, transfer centers, and virtual care models across large health systems and academic medical centers.
- Led emergency department improvement work for a large Level I trauma, academic, safety-net hospital with annual volume of 150,000 visits, reducing left without being seen rates from 20% to 2%, improving patient experience from the 1st percentile to the 65th percentile, preparing the organization for a successful American College of Surgeons trauma survey, and strengthening employee engagement and turnover.
- Directed emergency department improvement work for large healthcare organizations, reducing door-to-provider time from six hours to 20 minutes, reducing length of stay from 24 hours to six hours, and improving patient flow and experience.
- Overseen assessment teams for large health systems to develop focused process improvement plans to improve patient throughput and care progression.
- Developed and led logistical support for COVID-19 testing in a major public school system, including tracking tools, escalation processes, and staff training.
- Designed and operationalized COVID-19 testing sites for universities and private sector organizations.
Prior to joining Huron in 2012, Angie served as Chief Nursing Officer for a for-profit healthcare organization, where she led workforce management and zero-harm initiatives and helped the organization achieve top-decile patient and employee experience results. She began her nursing career at the University of Maryland Shock Trauma Center, where she developed her clinical foundation in trauma programs and emergency medicine.
Angie earned a Master of Science in nursing and a Master of Business Administration from the University of Phoenix, as well as a Bachelor of Science in nursing from Pensacola Christian College. She is a board-certified Nurse Executive Advanced through the American Nurses Credentialing Center.
Angie is a member of the Emergency Nurses Association and the American Organization for Nursing Leadership. She is a national speaker at Huron and Studer Group emergency department excellence conferences and has presented and published on emergency department throughput, care team consistency, patient experience, and collaboration with inpatient leaders.