As one of Huron’s most tenured coaches, Karen has more than 40 years of healthcare industry experience across clinical and consulting settings. She is a national speaker and advocate of patient and family-centered care focused on helping organizations improve care safety and quality.
Transformation is the art of looking at things differently to achieve extraordinary results.”
Karen is a senior coach and national speaker at Huron who has spent more than four decades working in the healthcare industry. She has practical nursing and administrative experience working with organizations from complex multihospital systems and community hospitals to long-term care facilities and physician practices.
Karen is known for her ability to collaborate with all leaders from the C-suite to the front line, helping organizations promote quality patient care, employee loyalty, efficiency and professionalism. She is recognized for her expertise helping organizations improve care quality as measured by patient experience surveys, having also participated in early focus groups with the Agency for Healthcare Research and Quality (AHRQ) as the HCAHPS survey was created. She has also coauthored multiple resources to guide organizations through critical tactics to improve their outcomes.
A strong advocate of patient and family-centered care and cultures of safety, Karen is a national speaker who presents on a multitude of topics including the importance of compassion in healthcare, healthcare leadership development, communication, employee engagement and Evidence-Based Leadership℠ tactics. She has presented to multiple industry associations including the ECRI Institute, the American Organization for Nursing Leadership (AONL), the Healthcare Financial Management Association (HMFA), and multiple American Hospital Association meetings. Her passion is working with all levels of nurses, from students to executive leaders.
Available to Purchase
The HCAHPS Handbook 2nd Edition: Tactics to Improve Quality and the Patient Experience
The HCAHPS Handbook has quickly become a respected resource for healthcare organizations seeking to maximize clinical quality, patient perception of care and reimbursement.Purchase on Amazon