Jeff Morris
M.D., MBA, FACS, FRCS© Contact Jeff MorrisDr. Jeff Morris is a physician coach, author, and international speaker, who has lived and trained in South Africa, Israel, Canada, and the U.S. He draws on his extensive experience as a physician and physician leader to coach and speak on topics of critical interest to healthcare professionals at every level.
About Jeff
Dr. Jeff Morris trained as an orthopedic and hand surgeon in South Africa, Israel, and Canada. He attained board certification in 1982 and practiced in Thunder Bay and Burlington, Ontario, before moving to the U.S. in 1990.
In 2010 he became a part-time physician coach with Huron | Studer Group, while serving concurrently as the regional vice president of medical affairs for two community hospitals in northeast Ohio. In 2012 Jeff transitioned to become a full-time physician coach and national speaker.
With his experience as a physician for almost 50 years, 12 years as a physician executive and more than 12 years as a Huron coach/speaker/author, Jeff enjoys sharing his passion for servant leadership, enhancing the patient experience with compassionate care, and improving both patient and provider engagement. He works with providers, medical practices, and medical leaders to connect the dots between enhanced communication skills and greater patient engagement with better clinical outcomes, a superior reputation, increased market share, reduced liability risk, improved reimbursement, and less professional burnout.
Jeff has published research articles, has co-authored a book on medical evidence, and is one of the principal authors of our CG CAHPS Handbook and the OAS CAHPS Compendium.
As an amateur magician, Jeff sometimes uses mystical effects to elucidate important concepts, and as a licensed and instrument-rated pilot, he recognizes the many patient safety lessons that healthcare can learn from aviation and other high reliability organizations (HROs).
He still maintains a small but active part-time (weekend) holistic practice in nonsurgical orthopedics, regenerative medicine, hypnotherapy, and medical acupuncture.
Areas of Expertise
- Care Transformation
- Organizational Transformation
Industries
- Healthcare
Education & Certifications
- MBA, Kent State University
- Bachelor of Medicine, University of Witwatersrand
- Bachelor of Surgery, University of the Witwatersrand, Johannesburg
- Bachelor of Science, University of the Witwatersrand, Johannesburg
- Board Certification in Orthopedic Surgery, The Royal College of Physicians and Surgeons of Canada
- Medical Acupuncture Certification, McMaster University
- Hypnosis and Hypnotherapy Certification, Hypnotherapy Training Institute
Professional Associations
- American Association for Physician Leadership
- American College of Healthcare Executives
- Association of American Physicians and Surgeons
- American College of Surgeons
- Ohio State Medical Association
- Royal College of Physicians and Surgeons of Canada
Education & Certifications
- Certification in Hypnosis and Hypnotherapy (Level 1), Hypnotherapy Training Institute
- Certification in Medical Acupuncture, McMaster University
- MBA, Kent State University
- FRCS©, Board Certification in Orthopedic Surgery, Royal College of Physicians and Surgeons of Canada
- MBBS, University of the Witwatersrand
- B.S., University of the Witwatersrand
Speaking Topics List
- Alignment and Accountability
- Communication
- Executive Leadership
- Leadership
- Organizational Culture
- Resilience and Well-Being
- Patient and Consumer Experience
- Physician Alignment and Engagement
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Top Presentations
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Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference
Demonstrating compassion in healthcare has always been considered the right thing to do — a moral imperative. We know this and do not need a change of heart. However, we often do not realize the extent to which compassion matters and just how powerful it can be. By recognizing the overwhelming scientific evidence about the impact of compassion on clinical outcomes, on the business of healthcare, and on the well-being and resilience of healthcare providers, it is our minds, not our hearts, that will change. It will become impossible to unsee it or ignore its effects, and we will want to use it at every opportunity we have.
Learning Objectives:
- Recognize the magnitude of the compassion crisis in healthcare.
- Understand the data behind compassion and how it improves lives.
- Articulate the value of compassion on clinical outcomes, the business of healthcare, and the well-being and resilience of healthcare providers.
- Appreciate how little time it really takes to demonstrate compassion.
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Cultivating and Leading a Compassionate Culture
We know that the scientific evidence is clear that compassionate communications and behaviors make a positive impact on clinical outcomes, the business of healthcare, and the well-being and resilience of healthcare providers. However, we sometimes fail to recognize the value of fostering a compassionate and caring culture in the workplace. When employees, physicians, and providers believe those that lead them actually care about them, they adapt better to change, are more resilient, are less likely to leave the organization, and are more likely to recover rapidly and fully after illness or injury.
Learning Objectives:
- Understand the essential elements needed for leading a compassionate culture.
- Appreciate the benefits of cultivating a compassionate culture in the healthcare workplace.
- Identify and implement the evidence-based tools and tactics for creating the compassionate workplace environment with the type of culture you want to work in.
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Patient Engagement: Why Should I Care and What's in It for Me (WIIFM)?
The positive patient experience is too often regarded as fluff or a fruitless exercise in “smile school” and giving the patient what they want. Yet a positive patient experience is mostly dependent on communication skills (verbal, vocal, and visual) that build trust with and engage the patient in their care. This presentation reframes communication as a clinical skill. It cites evidence that enhanced communication skills, if consistently implemented, elevate the patient experience and connect the dots to things that matter and that give us a competitive advantage — enhanced reputation, greater market share, increased reimbursement, decreased liability risk, improved clinical outcomes, and reduced professional burnout. It also demonstrates how enhanced communication is not about taking more time but more about doing some things differently — tweaking what we already do well.
Learning Objectives
- Develop greater insight into the urgency for change and the sustainable patient-centric culture transformation that allows it to happen.
- Gain a better understanding of the relationship between the patient experience and market share, liability risk, quality, clinical outcomes, and patient safety, citing evidence from peer-reviewed literature.
- Appraise how a positive patient experience improves professional fulfillment and reduces burnout.
- Understand the relationship between enhanced communication techniques (verbal and non-verbal), the positive patient experience, and the extent to which a patient will be engaged in and committed to their own care plan.
- Analyze the elements that contribute to the patient’s perceptions of the quality of care being delivered.
- Develop tools and tactics that, if implemented consistently, will result in a positive patient experience with an improved perception of care and clinical outcomes.
Available to Purchase
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The CG CAHPS Handbook: A Guide to Improve Patient Experience and Clinical Outcomes
As CG CAHPS is rapidly emerging as the national standard for measuring patient experience in the ambulatory settings for both quality and business reasons The CG CAHPS Handbook is your guide to consistently deliver on what matters most - the patients and their families - in providing exceptional care and improved clinical outcomes.
Purchase on Amazon -
OAS CAHPS Compendium: A Guidebook for Improving Patient Experience and Outcomes Across the Ambulatory Surgery Continuum
The Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) survey will shift the outpatient perioperative landscape considerably.
Purchase on Amazon
