Jeff Morris
M.D., MBA, FACS, FRCS© Contact Jeff MorrisDr. Jeff Morris lives and practices in Hudson, OH, although he is originally from South Africa. He completed residencies in South Africa, Israel, and Canada. After attaining Board Certification, he practiced Orthopedic & Hand Surgery in Thunder Bay and then Burlington, Ontario, before moving to the USA in 1990.
About Jeff
In 2000, Jeff graduated with an MBA from Kent State University and served for 12 years as the Vice President of Medical Affairs (VPMA) at two local community hospitals, transitioning to the position of Summa SW Region VPMA when they joined the larger Summa Health System in Northeast Ohio. During his tenure as a physician executive, these community hospitals engaged the Studer Group (now Huron) to help elevate the culture of service and enhanced communications to new heights, giving them a significant competitive advantage over other facilities in the area.
In 2007, Jeff became certified as a Medical Acupuncturist and still maintains a small clinical practice in non-surgical Orthopedics, Regenerative Medicine, and Medical Acupuncture.
In May 2010 he became a part-time physician coach with the Studer Group, while serving concurrently in the Regional VPMA position. In 2012 he left his administrative position and transitioned to a full-time physician coach position with Huron (formerly Studer Group).
While continuing in his position as a physician coach and speaker with Huron and still maintaining his part-time clinical practice in Medical Acupuncture, in 2023, Jeff undertook training in EEG-based Transcranial Magnetic Stimulation (eTMS) for the treatment of sleep disorders, PTSD, depression, migraines, anxiety, stress, and anger management, eating disorders and other brain dysfunctions, utilizing this unique and effective modality. He then joined the eTMS Ohio team as a physician overseeing the clinical treatment of our Military Veterans, Law Enforcement Officers, and First Responders, supported by Ohio Bill 110, at several eTMS Ohio clinics across Ohio.
Jeff helped to create the Healthcare MBA Program at Kent State University, where he taught Healthcare Marketing. He has co-authored several books, including one on Medical Evidence, The CG CAHPS Handbook, and the OAS CAHPS Compendium: A Guidebook for Improving Patient Experience & Outcomes Across the Ambulatory Surgery Continuum. He has also served as an Independent Medical Examiner. With his experience as a physician for over 50 years (including over 40 years as an Orthopedic and Hand Surgeon), 12 years as a Regional Vice President of Medical Affairs at two community hospitals in an integrated health system, and more than 13 years as a Huron (formerly Studer Group) coach/speaker/author, Jeff appreciates the very real connection between enhanced physician compassion and communication with improved clinical outcomes and greater patient engagement, translating into a superior reputation, a greater market share, reduced liability risk, improved reimbursement, and less professional “burnout.”
As an amateur magician, Jeff sometimes uses mystical effects to elucidate important concepts. As a licensed and instrument-rated pilot, he recognizes the many “patient safety” lessons — like the use of checklists — that healthcare can learn from the world of aviation and from other high reliability organizations (HROs). He uses his experience as a private pilot to teach colleagues and staff about the many safety, communication, and performance correlations between the aviation and healthcare industries.
Jeff has been happily married to his wife and best friend, Cher, for 26 years and has three adult children – a son, a daughter, and a stepdaughter and, as a dog-lover, he is the dog-dad of two adorable little maltipoos.
Areas of Expertise
- Care Transformation
- Organizational Transformation
Industries
- Healthcare
Education & Certifications
- MBA, Kent State University
- Bachelor of Medicine, University of Witwatersrand
- Bachelor of Surgery, University of the Witwatersrand, Johannesburg
- Bachelor of Science, University of the Witwatersrand, Johannesburg
- Board Certification in Orthopedic Surgery, The Royal College of Physicians and Surgeons of Canada
- Medical Acupuncture Certification, McMaster University
- Hypnosis and Hypnotherapy Certification, Hypnotherapy Training Institute
Professional Associations
- American Association for Physician Leadership
- American College of Healthcare Executives
- Association of American Physicians and Surgeons
- American College of Surgeons
- Ohio State Medical Association
- Royal College of Physicians and Surgeons of Canada
Education & Certifications
- Certification in Hypnosis and Hypnotherapy (Level 1), Hypnotherapy Training Institute
- Certification in Medical Acupuncture, McMaster University
- MBA, Kent State University
- FRCS©, Board Certification in Orthopedic Surgery, Royal College of Physicians and Surgeons of Canada
- MBBS, University of the Witwatersrand
- B.S., University of the Witwatersrand
Speaking Topics List
- Alignment and Accountability
- Communication
- Executive Leadership
- Leadership
- Organizational Culture
- Resilience and Well-Being
- Patient and Consumer Experience
- Physician Alignment and Engagement
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Top Presentations
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Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference
Demonstrating compassion in healthcare has always been considered the right thing to do — a moral imperative. We know this and do not need a change of heart. However, we often do not realize the extent to which compassion matters and just how powerful it can be. By recognizing the overwhelming scientific evidence about the impact of compassion on clinical outcomes, on the business of healthcare, and on the well-being and resilience of healthcare providers, it is our minds, not our hearts, that will change. It will become impossible to unsee it or ignore its effects, and we will want to use it at every opportunity we have.
Learning Objectives:
- Recognize the magnitude of the compassion crisis in healthcare.
- Understand the data behind compassion and how it improves lives.
- Articulate the value of compassion on clinical outcomes, the business of healthcare, and the well-being and resilience of healthcare providers.
- Appreciate how little time it really takes to demonstrate compassion.
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Cultivating and Leading a Compassionate Culture
We know that the scientific evidence is clear that compassionate communications and behaviors make a positive impact on clinical outcomes, the business of healthcare, and the well-being and resilience of healthcare providers. However, we sometimes fail to recognize the value of fostering a compassionate and caring culture in the workplace. When employees, physicians, and providers believe those that lead them actually care about them, they adapt better to change, are more resilient, are less likely to leave the organization, and are more likely to recover rapidly and fully after illness or injury.
Learning Objectives:
- Understand the essential elements needed for leading a compassionate culture.
- Appreciate the benefits of cultivating a compassionate culture in the healthcare workplace.
- Identify and implement the evidence-based tools and tactics for creating the compassionate workplace environment with the type of culture you want to work in.
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Patient Engagement: Why Should I Care and What's in It for Me (WIIFM)?
The positive patient experience is too often regarded as fluff or a fruitless exercise in “smile school” and giving the patient what they want. Yet a positive patient experience is mostly dependent on communication skills (verbal, vocal, and visual) that build trust with and engage the patient in their care. This presentation reframes communication as a clinical skill. It cites evidence that enhanced communication skills, if consistently implemented, elevate the patient experience and connect the dots to things that matter and that give us a competitive advantage — enhanced reputation, greater market share, increased reimbursement, decreased liability risk, improved clinical outcomes, and reduced professional burnout. It also demonstrates how enhanced communication is not about taking more time but more about doing some things differently — tweaking what we already do well.
Learning Objectives
- Develop greater insight into the urgency for change and the sustainable patient-centric culture transformation that allows it to happen.
- Gain a better understanding of the relationship between the patient experience and market share, liability risk, quality, clinical outcomes, and patient safety, citing evidence from peer-reviewed literature.
- Appraise how a positive patient experience improves professional fulfillment and reduces burnout.
- Understand the relationship between enhanced communication techniques (verbal and non-verbal), the positive patient experience, and the extent to which a patient will be engaged in and committed to their own care plan.
- Analyze the elements that contribute to the patient’s perceptions of the quality of care being delivered.
- Develop tools and tactics that, if implemented consistently, will result in a positive patient experience with an improved perception of care and clinical outcomes.
Available to Purchase
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The CG CAHPS Handbook: A Guide to Improve Patient Experience and Clinical Outcomes
As CG CAHPS is rapidly emerging as the national standard for measuring patient experience in the ambulatory settings for both quality and business reasons The CG CAHPS Handbook is your guide to consistently deliver on what matters most - the patients and their families - in providing exceptional care and improved clinical outcomes.
Purchase on Amazon -
OAS CAHPS Compendium: A Guidebook for Improving Patient Experience and Outcomes Across the Ambulatory Surgery Continuum
The Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) survey will shift the outpatient perioperative landscape considerably.
Purchase on Amazon