Todd Hendricks develops transformational leaders through interactive, relevant, and fun speaking engagements. With extensive experience in all parts of a healthcare system — from patient experience and employee retention to revenue cycle — Todd brings energy and expertise to ensure high-impact results for your team.
Todd has coached leaders across integrated health systems, government, acute care hospitals, inpatient behavioral health facilities, and more. Organizations Todd has collaborated with have achieved the Malcolm Baldrige National Quality Award and been recognized as five-star facilities by the Centers for Medicare and Medicaid Services.
Prior to joining Huron, Todd served as the first Intermountain Healthcare patient experience regional director. He launched an award-winning patient experience program and led seven facilities to achieve and maintain top-decile performance in many HCAHPS composites while also improving employee engagement, patient safety, and quality of care. Todd pioneered an Intermountain Healthcare pre-master's in healthcare administration internship program. In a few years, the program developed more than 100 students, many of whom graduated from top healthcare programs across the United States and are in leadership roles today.
Areas of Expertise
- Business Operations
- Organizational Transformation
- Strategy and Innovation
Education & Certifications
- MBA, Brigham Young University
- Prosci Certified Change Practitioner
- Advanced Training Program In Health Care Delivery and Improvement, Intermountain Healthcare
Speaking Topics List
- Alignment and Accountability
- Change Management and Leadership
- Employee Attraction and Engagement
- Executive Leadership
- Organizational Culture
- Resilience and Well-Being
- Patient and Consumer Experience
Excellent engagement and communication skills… able to bring life to the material and ensure a great deal of participation from the attendees. Well worth the time and expense of this effort, thank you for the opportunity!”
Engaging command of material, customized to our needs. We were so pleased as a leadership group, and we got very good comments from the team. The content was excellent, and the pace moved along at about the right time. The blindfolded dodgeball was great fun too.”
AMAZING!!!! The incredibly positive feedback is STILL coming in! They loved your style, your information and really EVERYTHING!”
Please note that testimonials or endorsements found on this website do not constitute a guarantee, warranty, or prediction regarding the outcome of any services provided by Huron. Prospective clients may not obtain the same or similar results.
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