Jessica has more than 25 years of experience helping consumer packaged goods, distribution, professional services, and supply chain organizations rethink core processes and workforce transformation strategies to adapt to AI, system complexity, and the future of work.
About Jessica
Jessica has more than 25 years of experience leading strategy and transformations across industries, specializing in complex transformation business advisory and organizational change management. She focuses on transformation strategy and execution with embedded change management, helping organizations evolve their teams and operations to thrive amid AI-driven disruption, increasing system complexity, and shifting workforce dynamics.
Throughout her career, Jessica has:
- Guided a global business-to-business (B2B) technology manufacturing company through multiyear organizational design, customer experience, and digital transformations, including enterprise resource planning (ERP), customer relationship management (CRM), e-commerce, portals, and automation initiatives.
- Directed a four-year program for a Fortune 100 business, transforming the agent experience, including custom software that streamlined rate-quote-issue processes across every line of business.
- Designed and executed a sales organization redesign for a global Fortune 50 distribution company, achieving significant cost savings through CRM consolidation and standardized sales approaches, as well as new customer and new supplier onboarding optimization.
- Led the integration of multiple acquisitions in the professional services and transportation/logistics sectors, consolidating systems, branding, and customer experience channels.
- Spearheaded a business strategy and experience redesign for a B2B manufacturer expanding into business-to-consumer (B2C) and e-commerce.
Previously, Jessica served as a business transformation and organizational change consultant at AXIA Consulting, which was acquired by Huron in 2024. Prior to AXIA, she held leadership roles at other consulting and technology firms, including Tribridge, DXC, and Enavate, where she focused on large-scale transformation, customer experience, and organizational change management.
Jessica earned a Master of Business Administration in global management from the University of Phoenix and a bachelor's degree in Spanish for business from the University of Colorado Boulder.