Virtual Event | November 2 - November 3 2023 , 12:00 PM - 4:00 PM EDT

Healthcare Leadership Conference

Leaders know the importance of training to improve performance. What if you were given a toolkit of proven leadership principles to create consistent, mission-focused behaviors? How would those tools impact your organization’s culture, talent, and patient experience?

It is possible to create sustainable cultures of excellence and activate leaders to put their skills — and passion for your mission — into practice.

Join Huron experts and your healthcare peers as they teach the foundational skills that keep organizations aligned, accountable, and agile.

By attending this conference, you will learn how to:

  • Create a high-performance organization starting with building a culture that promotes accountability.
  • Reduce inconsistency and variance with a nationally recognized leadership framework.
  • Increase staff loyalty, alignment, and integration.
  • Create strong leaders who can handle a continuously changing environment.
  • Advance patient satisfaction results faster and more efficiently.

Join us and learn how leaders can hardwire the behaviors that build a strong culture to achieve excellence for their teams, patients, and the organization.

Do you work in a rural or critical access hospital? Learn more about the Nov. 2 and 3 rural lunch and learns taking place during the Healthcare Leadership Conference.

All times are Eastern time zone (ET). Eligible for up to 8 continuing education (CE) credits.

See detailed agenda here.

Thursday, Nov. 2
Friday, Nov. 3

7:30 AM - 8:30 AM EDT

Registration, Networking, and Breakfast

8:30 AM - 8:40 AM EDT

Conference Welcome and Housekeeping


8:40 AM - 9:45 AM EDT

Inspired Excellence: A Hero’s Journey Through The Nine Principles®

Rich Bluni, R.N., Senior Director, Author, and Speaker, Huron

9:45 AM - 10:15 AM EDT



10:15 AM - 11:30 AM EDT

20 Minutes That Count: Key Building Blocks for a Foundation of Excellence

Building a Respectful Culture

Jackie Gaines, Principal, Author and Speaker, Huron

Innovate to Elevate: Making it an Everyday Habit

Natalie Painchaud, Associate Partner and Author, Innosight

Elevating Patient Experience to New Heights

Jim Terrell, MBA, RN, Coach Director, Huron

Q&A with the 20 Minutes that Count Speakers – facilitated by Rich Bluni, R.N., Senior Director, Author, and Speaker, Huron

11:30 AM - 12:45 PM EDT



12:45 PM - 1:45 PM EDT


Using the Power of Habit to Build a Culture of Innovative Leaders

Natalie Painchaud, Associate Partner, Innosight


Performance Management through Goal Alignment

Jackie Gaines, Principal, Speaker, and Author, Huron

Patient Experience

Patient Engagement: How to Foster Collaborative and Patient-Centered Care for Improved Patient Experience

Jim Terrell MBA, R.N., Coach Director, Huron

1:45 PM - 2:00 PM EDT



2:00 PM - 3:00 PM EDT


Talking the Talk: How Effective Communication Builds a Strong Culture

Todd Hendricks, Coach Director, Huron


Leading in the Face of Change: The Crucial Role of Resilient Leadership

Kate Katz, Principal, Huron

Patient Experience

Decoding the Patient Experience: Leveraging Data Analytics to Drive Improvement

Bill Satterwhite, J.D., M.D., CPE, Principal, Huron

J Tod Fetherling, Managing Director, Huron

3:00 PM - 3:15 PM EDT


3:15 PM - 4:30 PM EDT

Panel Discussion: Leadership Principles in Action

Day One Takeaways and Closing Remarks

Rich Bluni, R.N., Senior Director, Author, and Speaker, Huron

4:30 PM - 6:00 PM EDT

Networking Reception

7:30 AM - 8:30 AM EDT

Networking and Breakfast


8:30 AM - 8:45 AM EDT

Day Two Welcome and Opening Remarks – Rich Bluni, R.N., Senior Director, Author, and Speaker, Huron


8:45 AM - 9:45 AM EDT

Owning Your Journey to Success

Kristie Tobias, MHA, PCCP, HFMA CRCR, Author and Speaker

9:45 AM - 10:00 AM EDT



10:00 AM - 11:00 AM EDT


Empower Your Team: The Important Role of Employee Engagement in Building a Strong Culture

Craig Deao, MHA, Managing Director, Author, and Speaker, Huron


The Talent Hunt: How to Recruit and Retain Top Performers

Todd Hendricks, Coach Director, Huron

Patient Experience

Patient Experience: Looking Through the Lens of Safety

Vikki Choate, DNP, MSN, RN, NEA-BC, CPHQ, CPPS, Principal, Huron

11:00 AM - 12:30 PM EDT



12:30 PM - 2:00 PM EDT

Achieving Workforce Greatness: Moving from Compliance to Commitment

Craig Deao, MHA, Managing Director, Author, and Speaker, Huron

Closing Remarks – Rich Bluni, R.N., Senior Director, Author, and Speaker, Huron

2:00 PM - 2:00 PM EDT

Conference Adjourned

Add To Calendar

Who Should Attend?

All healthcare professionals.


In-Person Event:

$1295 (non-client)

$842 (client)


Location and Time

Omni ChampionsGate

Orlando, Florida

Nov. 2-3, 2023

Reserve Now

Click the button above for a discounted hotel rate based on availability.

Contact The Organizer

As an added value to attending the Healthcare Leadership Conference, enjoy specially priced Walt Disney World® Meeting/Convention Theme Park tickets. CLICK HERE or call 407-566-5600 and provide group code G0831583 to review available ticket options.

Tickets are valid 7 days before, during, and 7 days after the meeting dates. To enter a park, both a park reservation and valid ticket on the same day are required. To make park reservations, you will need to sign-in to an existing Disney® Account or create a new one and link each ticket. Park reservations are subject to availability – please check the Park Availability Calendar. For details on making a park reservation, please visit Disney Park Pass Experience Updates.

Whether it’s your first visit or your 100th, we recommend reviewing the Walt Disney World® Resort Experience Updates.