aasp Summit 2022
Huron is proud to be a palladium sponsor at aasp Summit 2022.
Ways to engage with us at aasp Summit
Visit Huron’s higher education thought leaders and experts at booth 101 to learn how Huron can help your institution establish a strong foundation for growth, transformation, and innovation.
Attend the following sessions featuring our thought leaders:
Aligning Your Organizational Support Model for Long-Term CRM Success
Monday, Sept. 19, 2022 | 2:30-3:30 p.m.
Featuring: Alex Faklis, Student Lifecycle Solutions, Huron; Jason Hunter, Associate Vice President and Chief Information Officer for the University of Colorado Office of Advancement; and Raychel Roy, Senior Assistant Vice President of Central Advancement at the University of Colorado
Is your organization planning for or currently implementing a new customer relationship management (CRM) system? Have you considered how your organization will proactively adapt to continue supporting users through such a major technology change? As the CU Advancement team members prepared for a major technology transformation, they quickly understood that their skilled technical support staff and service delivery model would need to adjust to keep pace with new system capabilities and provide high-quality services to broader advancement teams. Leadership knew that current request and fulfillment frameworks, project management, and work plan processes would need to align with the continuous-update delivery models of newer technologies. Join us to learn how CU Advancement leaders assessed their existing technical support structures and redesigned their organizational and service delivery model to complement their technology transformation effort. Participants will also hear how designing the new support model with clearly defined roles and processes enabled a truly collaborative, cross-team organizational design that continues to provide service excellence to the broader CU Advancement community.
Planning for CRM Implementations
Wednesday, Sept. 21, 2022 | 10-11 a.m.
Featuring: Melissa Kwilosz, Huron, Higher Education — Salesforce, and Jessica Schein, Huron, Salesforce
This session will cover strategies and considerations for preparing for an advancement customer relationship management (CRM) implementation. Topics covered will include the case for change, solution assessments, the development of an implementation road map, data governance, change management, and business process improvement.