Healthcare: Cultural Change

To adapt to an ever-changing healthcare environment, organizations must build and sustain a culture of excellence that achieves breakthrough outcomes.

Featured Insights

Creating a Digital Culture in Your Healthcare Organization
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By prioritizing patient-centric interoperability in technology, healthcare leaders can do more than improve the patient experience: they can transform it.
Maintaining a Culture of Safety During Transformation
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Healthcare leaders can achieve greater financial, clinical and operational outcomes by redefining success in terms of patient and employee safety.
UPMC Focuses on Culture to Accelerate Growth
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UPMC recognized that in order to drive organizational success in the future they could not focus solely on operational improvements; they had to transform their culture.
The AIDET® Communication Framework
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Clinicians can empathetically engage patients, improve clinical outcomes and reduce burnout with this structure for effective patient communication.
3 Dynamics Impacting Children’s Hospitals in 2021
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New financial and consumer challenges are changing how children’s hospitals will operate in the future of healthcare.
Addressing Workplace Mental Health and Well-Being With Purpose
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Three steps leaders can start taking now that have a big impact on employee wellness and morale and will initiate lasting change within their organization.

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How We Can Help
Drive Change Management

Drive Change Management

Change within any industry is no longer an option; it’s a necessity for long-term viability.

To create a change-ready culture, leaders must shift the organization’s perceptions of change management from an episodic solution to an ongoing strategy. With the help of Huron’s experts, leaders can adopt a proactive approach to building teams that thrive on change. Our strategies and tactics intentionally address the people side of transformation, ensuring enterprisewide adoption and long-term sustainability. 

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Implement AIDET® Framework

Implement AIDET® Framework

AIDET® is a framework for healthcare professionals to communicate with patients and each other in a way that decreases patient anxiety, increases patient compliance and improves clinical outcomes. The acronym AIDET® stands for five communication behaviors: Acknowledge, Introduce, Duration, Explanation and Thank You.

Our experts will work with your team to incorporate fundamental patient communication techniques to improve every consumer interaction.

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AIDET® Patient Communication
Become a High Reliability Organization (HRO)

Become a High Reliability Organization (HRO)

To own their future, healthcare leaders must account for the inherent risk factors and complexities of their everyday operations. Your organization’s journey to optimal safety and quality starts by prioritizing accountability and reliability.

Through interviews, surveys and analysis of relevant organizational data, we collaborate with leaders to create a customized plan based on the organization’s journey to zero harm. Together, we improve consistency and safety within organizations by removing unnecessary obstacles to incident reporting, transparent communication and process improvement.
Implement Rounding for Outcomes

Implement Rounding for Outcomes

Consistent and structured rounding on employees, physicians and consumers helps strengthen relationships, resulting in improved engagement, loyalty and satisfaction. With Huron, gain access to additional rounding for outcomes resources available to your organization.

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Huron Rounding