• Huron Companies
    • Innosight
    • Studer Education
  • Submit RFP
  • Careers
  • Technology Partners
  • Contact Us
  • About Us
  • Favorites
Huron Logo Huron Logo
  • Expertise
    • Business Operations
    • Care Transformation
    • Consumer Transformation
    • Digital
    • Organizational Transformation
    • Research Enterprise
    • Strategy & Innovation
    • Upcoming Huron Events

      View Events
  • Industry
    • Education
    • Energy & Utilities
    • Financial Services
    • Healthcare
    • Industrials & Manufacturing
    • Life Sciences
    • Public Sector
    • See All
    • We collaborate with the best and brightest in technology.

      Learn More About Our Partners
  • Our Experts
    • View All Expert Bios
    • Find an expert specialized in your industry.

      Book a Speaker
  • Insights
    • Articles
    • Case Studies
    • Research
    • Get the latest insights and updates from our experts.

      View All Insights
  • Investor Relations
    • News
    • Events
    • Financial
    • Stock Info
    • Corporate Governance
    • See All
    • Learn more about Huron and our most recent financial results.

      Investor Presentation
  • Contact Us
  • Expertise
    Expertise
    Business OperationsCare TransformationConsumer TransformationDigitalOrganizational TransformationResearch EnterpriseStrategy & Innovation

    Upcoming Huron Events

    View Events
  • Industry
    Industry
    EducationEnergy & UtilitiesFinancial ServicesHealthcareIndustrials & ManufacturingLife SciencesPublic SectorSee All

    We collaborate with the best and brightest in technology.

    Learn More About Our Partners
  • Our Experts
    Our Experts
    View All Expert Bios

    Find an expert specialized in your industry.

    Book a Speaker
  • Insights
    Insights
    ArticlesCase StudiesResearch

    Get the latest insights and updates from our experts.

    View All Insights
  • Investor Relations
    Investor Relations
    NewsEventsFinancialStock InfoCorporate GovernanceSee All

    Learn more about Huron and our most recent financial results.

    Investor Presentation
  • Careers
    Careers
    Join Our Talent CommunitySearch Open PositionsBenefits
  • About Huron
    About Huron
    The Huron DifferenceOur People & ValuesMaking an ImpactOur ResultsInvestor RelationsLocations
  • Help & Support
    Help & Support
    Contact UsSubmit an RFPBook a Speaker
  • Privacy
    Privacy
    Privacy StatementTerms & ConditionsCookies PolicyFraudulent OffersLabor Condition Applications
  • Contact Us
  • Favorites
    Recent Favorites
    You have no saved content.

Cultural Transformation and Financial Improvement Enhances Community Hospital

Favorite Bookmark
Download Email Subscribe Print Contact Us

By increasing transparency, improving efficiency and integrating compatible technology, T.J. Samson Community Hospital (T.J. Samson) was able to boost employee engagement, recover costs and continue serving its community as an independent health system.

Challenge

T.J. Samson experienced interconnecting cultural, financial and clinical challenges. Misalignment around goals and strategic vision produced low employee engagement and high turnover, the latter of which contributed to the organization’s financial strain. In addition to turnover costs, the organization was concerned about the costs incurred from revenue cycle inefficiencies and the inconsistent application of process best practices. Collectively, these issues resulted in low patient satisfaction and experience ratings.

Approach

Results

Estimated $4M cash improvement in the first year

Estimated $1.7M saved in turnover spend from 2017 to 2019

Employee engagement increased from 21st to 69th percentile from 2018 to 2019

Improved “top box” results across 5 domains as measured by HCAHPs

The Huron and T.J. Sampson teams began by addressing underlying culture and leadership issues, including transparency, accountability, efficiency and alignment. The teams also identified revenue cycle performance improvements and electronic health record (EHR) platform integrations that would have the most impact on consumer and employee satisfaction as well as their financial success. The teams achieved this by:

Standardizing goals and leadership objectives. Together, the teams implemented a robust leadership evaluation system that provided the framework for greater transparency between employees and leadership. This system clearly tied individual goals to broader strategic ones and connected compensation to performance. The teams also implemented an employee rounding program to strengthen internal relationships and achieve greater clinical alignment.

These initiatives were successful in reducing turnover rates and their associated costs and increasing employee engagement. The improved alignment and communication led to higher patient satisfaction scores, as measured by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS).

Improving employee confidence in leadership. The leadership evaluation system clarified roles and responsibilities, which helped to establish accountability across the organization. The employee rounding program fostered greater communication between leadership and employees, increased employee loyalty and was instrumental in lowering the turnover rate.

Stabilizing the organization financially. Increased efficiency and updated processes within the revenue cycle led to significant cash improvement, which put the organization back on solid financial footing.

Additionally, T.J. Samson and Huron worked to convert the EHR platform, including integration of a post-acute home health solution. Optimizing technology made the organization more efficient, enabling it to focus on serving the community and delivering exceptional care experiences.

T.J. Samson Community Hospital has been a critical part of caring for the residents of south-central Kentucky for 90 years. As part of a system that includes multiple hospitals, urgent care centers, retail clinics and specialty care facilities, T.J. Samson Community Hospital aims to provide healthcare that is respectful, compassionate and convenient.

Favorite Bookmark
Contact Us Download Email Subscribe Print
Contact Us
Digital Business Operations Care Transformation Organizational Transformation Healthcare Community Health System or Hospital

Related Work

  • Foundation of Success: DaVita Rebuilds Electronic Health Record Platform

    Read More

    DaVita and Huron collaborated to implement a robust technology platform that could serve as the foundation for transformation across the organization.

  • Building a Quality Framework: Evidence-Based Leadership

    Read More

    Hardwire new behaviors, strengthen alignment and deliver better outcomes with the evidence-based leadership framework for cultural and organizational change.

  • UPMC Focuses on Culture to Accelerate Growth

    Read More

    UPMC advanced operational and financial goals, including HCAHPS overall rating, by focusing on their internal culture in partnership with Huron | Studer Group.

View All

We use cookies on our website to provide you with a more personalized digital experience, enable website functionality and understand the performance of our site. You may review our Privacy Statement and our Cookies Policy. By using this site you agree to our use of cookies. I Accept

  • Expertise
    • Business Operations
    • Care Transformation
    • Consumer Transformation
    • Digital
    • Organizational Transformation
    • Research Enterprise
    • Strategy & Innovation
  • Industry
    • Education
    • Energy & Utilities
    • Financial Services
    • Healthcare
    • Industrials & Manufacturing
    • Life Sciences
    • Public Sector
  • About Huron
    • The Huron Difference
    • Our People & Values
    • Making an Impact
    • Our Results
    • Investor Relations
    • Locations
  • Help & Support
    • Contact Us
    • Submit an RFP
  • Careers
    • Search Open Positions
    • Join Our Talent Community
    • Our Commitment
  • Legal
    • Privacy Statement
    • Terms & Conditions
    • Studer Education: Subscription Product Terms of Use
    • Cookies
    • Fraudulent Offers
    • Labor Condition Applications
Huron Logo
  • LinkedIn Icon
  • Twitter Icon
  • Facebook Icon
  • Instagram
  • Youtube Icon

© 2022 Huron Consulting Group Inc. and affiliates. Huron is a global consultancy and not a CPA firm, and does not provide attest services, audits, or other engagements in accordance with standards established by the AICPA or auditing standards promulgated by the Public Company Accounting Oversight Board (“PCAOB”). Huron is not a law firm; it does not offer, and is not authorized to provide, legal advice or counseling in any jurisdiction.