The site navigation utilizes keyboard functionality using the arrow keys, enter, escape, and spacebar commands. Arrow keys can navigate between previous/next items and also move down into a nested menu. Enter will open a nested menu and escape will close the current menu. Spacebar will open the current menu.
Huron’s research reveals how evolving healthcare consumer behaviors and preferences are reshaping the industry.
Huron’s research surfaces how healthcare organizations are approaching digital transformation and their digital, technology, and analytics investment priorities.
The federal government must adopt a customer-centric approach to improve the quality of customer service at federal agencies. Improving both CX and EX can help meet the stringent goals set out by the current administration.