Online Education: Focusing on Growth and Quality

In Brief

3-Minute Read

Colleges and universities embraced and expanded online offerings significantly in the last few years, taking many out of their comfort zones. And yet, online education emerged with campus stakeholders perceiving it more favorably than before and embracing the online learning experience as a viable opportunity to foster growth and innovation.

Now, with the top 10 online-only institutions enrolling 20% of online-only students in the U.S., many state systems and individual institutions are trying to differentiate themselves by enhancing the quality of the online education they deliver and determine their optimal approach to growth. Consider these trends:


Here are three ways colleges and universities can carve out a meaningful position in a growing market.

Find the best fit: There are many ways to enable growth and innovation in online education. Some institutions may focus on assessing current capabilities to determine necessary investments and organizational changes to drive growth organically and enhance quality. Others may choose to strategically partner with online program management (OPM) companies or other collaborators. At the same time, others may pursue inorganic growth via acquisition. In all cases, organizational and mission alignment is key.

Focus on quality: Growth in online offerings and quality can coexist. Ensure that growth does not come at the expense of quality teaching and pedagogy related to online learning best practices. Involve and support faculty in curriculum development and instructional delivery, and track learning outcomes with disciplined reporting. Proven quality can be a competitive advantage for more traditional institutions.

Retain new students: Much of the conversation about online education focuses on acquiring new students. Seek ways to build affinity with online students and provide ways for stopout students to reenroll with ease. Efforts to enhance online student retention and satisfaction will pay off, as nearly half of online program graduates say they are “likely” or “very likely” to return to their institution for another program.

This article is part of a collection of perspectives on trends currently shaping higher education.

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