Andrew has more than 12 years of experience leading large-scale process improvement implementation engagements for complex hospitals and health systems. He specializes in optimizing revenue cycle processes through operational redesign, process and system improvement, cash acceleration, consolidation initiatives and change management leadership.
Andrew leads process improvement implementations, including software installation and organizational redesign of patient access, revenue integrity, health information management, patient financial services and denials prevention areas for multihospital systems, stand-alone community hospitals, academic medical centers and large public health care systems.
Throughout his career, Andrew has:
- Led a team of 35 consultants through the redesign, consolidation and performance improvement of all hospital and professional patient financial services functions for a 20-hospital, $3 billion net patient revenue (NPR) organization spread across four states, resulting in more than $100 million in recurring annualized benefit.
- Overseen the design and implementation of large-scale transformation and standardization efforts at two facilities within the largest public health system in the country, resulting in transitioning staff from paper-based to automated workflows; a coordinated staffing strategy with hospital, city and union leadership that enabled realignment of more than 2,000 staff; and more than $100 million in recurring annualized benefit across the system.
- Created and implemented a process improvement plan for a large academic medical center, resulting in increased standardization and value from scale across four medical centers within the health system and more than $29 million in recurring annualized benefits.
- Overseen the organizational redesign of scheduling, insurance verification, preregistration, financial counseling and hospital admissions for a large academic and community hospital in the West, resulting in $24 million in recurring annualized benefits.
Andrew holds a business administration bachelor’s degree in finance and accounting from Villanova University.