Austin has nearly 10 years of experience guiding healthcare organizations through large-scale process improvement, developing enterprisewide strategic road maps and implementing sustainable change.
Driving transformation across an enterprise requires radical, bold and strategic thinking to cast a clear vision that energizes the organization.”
Austin helps academic medical centers, multistate health systems, and pediatric hospitals implement process improvements and manage through change. He is a subject matter expert in the ambulatory enterprise and medical group space, particularly focusing on access to care, clinic and physician operations, consumer strategy, and operating model redesign.
During his career, Austin has:
- Helped a multistate health system with $12 billion in net patient revenue (NPR) identify $250 million in margin improvement opportunity to return the organization to growth. He also developed the enterprisewide growth strategy through care coordination and network integrity to improve market capture.
- Led a multiyear engagement at an academic medical center to redesign access to care workflows, integrate virtual care into clinic operations, deploy self-service automation and improve provider capacity across the ambulatory enterprise.
- Led the strategic visioning and program planning efforts for a National Cancer Institute-designated cancer center to drive improved consumer experience and streamlined operations.
- Led an access operating model redesign engagement for a $13 billion NPR academic health system in Massachusetts, delivering improved capacity (11% increase in new patient volume), access to care (15% reduction in new patient scheduling lag), and volume growth (14% improvement in referral capture rate).
- Advised a Chicago-based academic medical center through post-pandemic reopening and volumes recovery, working to improve supporting supply chain analytics and intensive care unit staffing models.
Austin earned a Bachelor of Science in business administration, finance and healthcare management from Creighton University. He completed the Semester at Sea study abroad program through the University of Virginia.
Austin is a member of the American College of Healthcare Executives, the Healthcare Financial Management Association and the Medical Group Management Association.