Frank Capek

Contact Frank Capek

Frank Capek

Frank is a leader at Innosight, Huron’s strategy and innovation business, who has spent the last 35 years helping senior leaders across industries transform performance by innovating experiences for customers, employees and other stakeholders.

About Frank

Transformation must be defined in terms of desired business outcomes. Getting to these outcomes can require a range of innovations from radical to incremental.

For more than three decades, Frank has collaborated with business leaders across industries to unlock innovation and create sustainable growth. He specializes in helping organizations develop elevated experiences for customers, employees and other stakeholders.

Over the course of his career, Frank has worked with clients to effectively inspire and build executive alignment, develop strong teams, and focus innovation investments on well-defined outcomes — helping them achieve over $100 billion in growth. He has deep expertise in translating customer intelligence into ideas that drive growth, developing and transforming business models, and aligning employee experiences that build engagement and shape organizational behavior.

Frank brings a background in the integration of design and the cognitive and behavioral sciences to his client work. He has pioneered the development of an extensive array of tools for diagnosing and influencing how people perceive, interpret, engage and act on their experiences. The focal point of his work in this area is the Design for Behavior toolset that has been instrumental in creating experiences addressing health, financial, environmental, artistic and social wellbeing.

Prior to joining Innosight, Frank was the CEO and founder of Customer Innovations. He also held customer experience leadership roles with CSC Index, The Concours Group and eLoyalty. Before moving into the consulting space, Frank led the advanced technology and artificial intelligence groups for a major financial institution where he oversaw the industry’s first commercially successful expert systems and machine learning applications.

Areas of Expertise

  • Enterprise Strategy
  • Innovation and Commercialization

Industries

  • Financial Services
  • Energy and Utilities
  • Healthcare
  • Industrials and Manufacturing
  • Life Sciences

Education & Certifications

  • B.S., Massachusetts Institute of Technology
  • B.S., State University of New York

Insights

  • Creating Exceptional Energy and Utility Experiences in a Digital World

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    In a virtual-first environment, E&U companies must deploy a strategy for attracting, engaging and delighting their customers via exceptional digital experiences.

  • Enabling Sustainable Digital Transformation: Opportunities for Organizations and CFOs

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    Business synchrony enables digital transformation by starting with a clear strategy and integrating people, processes and technology.

  • 2021 Business Synchrony Showcase: Keynote Session & Business Synchrony POV Experts

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    The Anti-Money Laundering Act of 2020 (AMLA 2020) became law on January 1, 2021. Is your institution prepared to meet the expectations?

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