For over three decades, Jeff has served the medical community as a physician and as a specialist in physician executive leadership. He helps medical leaders connect the dots between physician communication, patient engagement and clinical outcomes to create positive results for patients, organizations and staff.
Transformation is when hearts, minds, processes and skills change — and continue to change — with intent, allowing institutions to increase value while addressing individual and organizational needs”
Jeff has spent the last 10 years coaching physicians and medical leaders across the country, specializing in helping health organizations transform their operations to elevate and drive patient, physician and employee engagement. Working closely with medical professionals and executive leadership teams, he helps his clients adopt successful strategies to advance quality of care, fortify their reputation, increase market share, reduce liability risk, improve reimbursement and empower staff to achieve greater personal and professional fulfillment.
Throughout his career, Jeff has drawn on his unique experience as an orthopedic surgeon, a hand surgeon, a physician executive and a licensed and instrument-rated pilot to develop and enhance patient safety protocols and implement impactful job aids like checklists. With his help, his clients have boosted inpatient, outpatient and emergency department patient satisfaction scores, earning accolades like the Press Ganey Summit Award for maintaining scores above the 90th percentile for more than three consecutive years.
Before joining Huron, Jeff trained as an orthopedic surgeon and a hand surgeon in South Africa, Israel and Canada. After attaining board certification, he practiced in Thunder Bay and Burlington, Ontario, before moving to the United States in 1990. In 2010, he joined Huron as a physician coach while serving concurrently as the regional vice president of medical affairs (VPMA) at two community hospitals in northeast Ohio. He joined Huron in 2012, leading the healthcare team as a full-time physician coach and a national speaker. He also maintains a small, active part-time practice in nonsurgical orthopedics, hypnotherapy and medical acupuncture.
Jeff is a member of several professional boards and associations, including the American Association for Physician Leadership, the American College of Healthcare Executives, the Association of American Physicians and Surgeons, the American College of Surgeons, the Ohio State Medical Association, The Royal College of Physicians and Surgeons of Canada, and the American Academy of Medical Acupuncture.
Jeff holds a Bachelor of Science and bachelor’s degrees in medicine and surgery from the University of Witwatersrand, Johannesburg and a Master of Business Administration from Kent State University. He obtained board certification in orthopedic surgery from The Royal College of Physicians and Surgeons of Canada, a medical acupuncture certification from McMaster University, and a hypnosis and hypnotherapy certification from the Hypnotherapy Training Institute.
Over the years, he has frequented panels, forums, and speaking and coaching events, presenting regularly at Huron’s healthcare leadership conferences, partner and nonpartner medical staff meetings, and leadership development institute (LDI) events.
Areas of Expertise
- Organizational Design and Alignment
- Cultural Change
- Talent Management
- Learning and Development
Education & Certifications
- MBA, Kent State University
- Bachelor of Medicine, University of Witwatersrand
- Bachelor of Surgery, University of the Witwatersrand, Johannesburg
- Bachelor of Science, University of the Witwatersrand, Johannesburg
- Board Certification in Orthopedic Surgery, The Royal College of Physicians and Surgeons of Canada
- Medical Acupuncture Certification, McMaster University
- Hypnosis and Hypnotherapy Certification, Hypnotherapy Training Institute
Available to Purchase
The CG CAHPS Handbook: A Guide to Improve Patient Experience and Clinical Outcomes
As CG CAHPS is rapidly emerging as the national standard for measuring patient experience in the ambulatory settings for both quality and business reasons The CG CAHPS Handbook is your guide to consistently deliver on what matters most - the patients and their families - in providing exceptional care and improved clinical outcomes.Purchase on Amazon
OAS CAHPS Compendium: A Guidebook for Improving Patient Experience and Outcomes Across the Ambulatory Surgery Continuum
The Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) survey will shift the outpatient perioperative landscape considerably.Purchase on Amazon