Kate has more than 10 years of experience developing collaborative solutions for improved access and patient experience outcomes within multisystem hospital engagements and complex academic medical centers.
Kate currently specializes in designing and implementing Huron’s medical group solution. She has established best-practice technology and functional workflows in conjunction with the implementation of performance metrics, providing clients with optimized access performance and culture.
Throughout her career, Kate has:
- Implemented the service-level agreements, care access reporting solution, staff performance management solutions and central service model for access functions, including referral management, insurance review, authorization procurement and pre-service patient interaction for a $260 million net patient revenue health system.
- Led an effort to enhance patient satisfaction and improve access by redesigning scheduling protocols and referral processes for a combined academic medical center and regional medical group with more than 1,000 physicians. By engaging dyad leadership from both regions, the team streamlined appointment scheduling, optimized scheduling protocols and right-sized provider scheduling templates.
- Partnered with the ambulatory access team of a preeminent academic medical system recognized for providing high-quality care to more than 600,000 patients each year to coordinate scheduling and optimize template initiatives for a scheduling experience implementation.
Kate holds a bachelor’s degree in business administration from The University of Texas at Austin.