Rich has more than 20 years of experience as an analytical and strategic senior executive, specializing in business development, global budget accountability, market planning, organizational analysis, acquisitions and divestitures, negotiations and operations. He has led transformation efforts across numerous industries, including banking, consulting, media, insurance and industrial manufacturing.
Rich has spearheaded transformative new market and operational entry programs across America, China, Europe, India, Latin America, the Middle East and Asia, building disciplined, metric-driven organizations that meet and exceed business expectations on a global scale. He specializes in developing strategies for increased global revenue, profit and loss (P&L) outcomes, and highly effective customer engagement. Throughout his career he has been known for driving extraordinary business expansion and operational effectiveness in extremely competitive global markets, generating top-line growth and yielding bottom-line results across multiple industries with international and domestic successes.
Prior to Huron, Rich held the role of process engineering leader at Heitmeyer Consulting. In this position, he implemented regulatory risk assessment, governance and a remediation operating framework for 14 functional areas, re-factored controls to ensure preventative vs. detective outcomes were achieved, implemented key performance indicators (KPIs), and automated reporting and case management.
Previously he served as the vice president of business integrations at Filtration Group, where he was responsible for the formation and execution of all programs and governance to ensure end-to-end integration of people, processes and technologies of acquired or carve-out businesses across all industries.
He has also served as business and technology transformation executive director at YP LLC, business and technology transformation senior vice president for SunTrust Bank, vice president of operations and institutional business at MetLife’s Institutional Business, and vice president of financial planning and support service lines at AXA Financial.
Rich is a nationally recognized speaker at customer relationship management (CRM), operations, business technology and sales enablement industry conferences.
Rich holds a Bachelor of Science in political science and has completed executive leadership coursework at the Goizueta Business School at Emory University.
Areas of Expertise
- Digital Strategy
- Customer Relationship Management
- Customer Transformation
- Robotics Process Automation
- Financial Services
- Industrials and Manufacturing
- Life Sciences
- Technology Media and Telecommunications
Education & Certifications
- B.S., Loyola University New Orleans
- Executive Leadership Coursework, Emory University