Karen Cook

R.N. Contact Karen Cook

A strong advocate of patient-centered care and cultures of safety, Karen is a national speaker known for her passionate, enthusiastic style and her ability to get to the heart of the matter. Demonstrating her passion for quality patient care, she served as the primary author of the HCAHPS toolkit.

With more than 30 years of experience in the healthcare industry, Karen has been involved in coaching some of the largest healthcare systems in this country. Her nursing and administrative background provide the expertise necessary to help organizations favorably impact safe and quality patient care, employee loyalty, efficiency, professionalism, and profitability. Most important to her is building cultures of ownership. She believes that if we can create the kind of environment that employees enjoy and that allows them to thrive and grow, they in turn will create cultures of exceptional quality for those who come to us in their most vulnerable times of need.

Areas of Expertise

  • Organizational Transformation


  • Healthcare

Education & Certifications

  • B.S., Mount Mercy University

Education & Certifications

  • B.S., Nursing, Mount Mercy University

Speaking Topics List

  • Alignment and Accountability
  • Change Management and Leadership
  • Communication
  • Employee Attraction and Engagement
  • Leadership
  • Organizational Culture
  • Resilience and Well-Being
  • Patient and Consumer Experience
  • High-Reliability Organization (HRO)
  • Quality and Safety
See Karen's Press Kit Experiential Workshop Offerings Book this Speaker
Karen is an exceptional instructor and coach. Many of our department heads—who generally feel that, because they are in Ambulatory Services, HCAHPS doesn’t apply to them—were completely impressed and reenergized after the presentation. We felt as if Karen was a long-term colleague rather than a consultant who simply checked the box. Her enthusiasm and follow-up and coaching were very informative. Karen is an asset to Huron.
Karen always does a great job for us. I look forward to having her back again.
We absolutely loved Karen. She made the class fun and incorporated the tools we need to be successful.

Please note that testimonials or endorsements found on this website do not constitute a guarantee, warranty, or prediction regarding the outcome of any services provided by Huron. Prospective clients may not obtain the same or similar results.

Available to Purchase

  • Karen Cook Book 1

    The HCAHPS Handbook 2nd Edition: Tactics to Improve Quality and the Patient Experience

    The HCAHPS Handbook has quickly become a respected resource for healthcare organizations seeking to maximize clinical quality, patient perception of care and reimbursement.

    Purchase on Amazon

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