Huron’s talent research compares workers’ and management’s views on technology’s effectiveness in addressing workforce challenges and pinpoints opportunities to create a more desirable and productive workplace.
Burnout persists across all roles of the health system, with 3 out of 4 respondents indicating they’re overloaded. Employees intending to leave their position within the next 12 months primarily attribute their decision to burnout, increasing the urgency for organizations to act.
At a time when healthcare workers are consistently overextended, digital tools and technology offer support.
of healthcare workers indicate that using automation/technology to complete routine tasks successfully reduced burnout.
of healthcare workers say current digital initiatives reduce workload.
Technology investment success for improving
employee experience
Although management consistently rates their organization’s investments in technology to improve the employee experience
as successful, employees see further opportunities to drive value and improve job efficiency.
Patient rounding technology
Clinical documentation automation technology
Improved EHR system capabilities
Communication tools for administrative and clinical staff
Equipment sensors or smart equipment
Staff rounding technology
Real-time clinical analytics
Clinical decision support system (CDSS)
Telehealth / virtual care platforms
Patient portals
While employees indicate they’re satisfied with their organization’s overall investment in technology, executives overestimate just how far that satisfaction extends. Survey respondents highlight opportunities for integrating technology into their workforce ecosystem.
Their organizations don’t encourage innovation.
They don’t get adequate time and training resources to learn new technologies,
want more opportunities to use technology in
their day-to-day work.
They don’t get adequate time and training resources to learn new technology.
Research
A quick look at how technology can reduce burnout and workload
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