Erin is a registered nurse with more than 15 years of healthcare leadership experience. She collaborates with healthcare executive teams to build innovative strategies that drive operational excellence and improve the overall patient experience.
About Erin
Erin is a leader with more than 15 years of healthcare industry experience. She is a registered nurse who challenges leaders to think creatively and eliminate interdepartmental barriers, creating an engaging place for employees to work, patients to receive care and physicians to practice medicine. Her background as an emergency department nurse and nurse leader in outpatient, ambulatory and inpatient units strengthens her ability to deploy the Evidence-Based Leadership℠ model in all types of patient care settings.
Over the course of her career, Erin has:
- Coached a 600-bed academic health center to achieve improvement by 15 top box points in one year in overall rating, nurse communication and responsiveness of staff as measured by HCAHPS.
- Coached a 300-bed community hospital to increase HCAHPS responsiveness of staff from the 25th percentile to the 80th percentile in 15 months.
- Worked with a pediatric hospital to achieve overall patient satisfaction at the 98th percentile, up from the 40th percentile two years previously.
- Led a five-hospital system with over six ambulatory surgical centers to increase ambulatory surgery satisfaction from the 18th to the 90th percentile in one year.
- Coached a six-hospital health system to improve employee engagement to the 90th percentile overall for over five consecutive years.
Prior to her time at Huron, Erin was a clinical nurse manager and service line administrator for Lafayette General Health. She is a member of the Emergency Nurses Association and the 705, a local nonprofit focused on emerging community leadership development.