Virtual Event | January 1st 1 , 12:00 AM CST

What's Right in Health Care® Agenda

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What's Right in Health Care^®

What’s Right in Health Care^® is Huron’s premier annual event dedicated to helping healthcare professionals connect, learn, and rejuvenate.

Taking place August 14-16, 2023, at the Chicago Marriott Downtown Magnificent Mile, the conference offers a dynamic lineup of educational content, with keynote presentations and industry leaders sharing inspirational stories and innovative ways to develop the expertise needed to build a culture that will propel organizations forward, create sustained clinical and operational improvements, and expand leadership skills for today and tomorrow.

Presenters will focus on providing leaders like you with practical takeaways and lessons learned to drive lasting change in their organizations.

The organizations selected to present this year were identified based on overall results, achievement, and innovation as they strived for leadership, operational, financial, and patient excellence.

See our most up-to-date agenda here.

Check back as agenda details will continue to be updated.

Learn more about what to expect at What’s Right in Health Care, the premier annual conference for healthcare professionals for more than 20 years.

Go to What’s Right in Health Care^®

All times are in Central Time (CT) | Eligible for up to 14 continuing education (CE) credits via livestream and on-demand content.

Monday, Aug. 14

Tuesday, Aug. 15

Wednesday, Aug. 16

11:00 AM - 1:00 PM CST

Onsite Registration Open

GENERAL SESSION

1:00 PM - 2:30 PM CST

Conference Kickoff

Humbitious: How to Lead for High Performance

Amer Kaissi, Ph.D., Speaker, Executive Coach, Author, and Professor of Healthcare Administration,Trinity University

2:30 PM - 2:45 PM CST

BREAK

CONCURRENT BREAKOUT SESSIONS

2:45 PM - 3:45 PM CST

Leadership Excellence

Forward-Bound: Emerging Leaders Shaping Tomorrow

Arnprior Regional Health

Operational Excellence

* Driving Effective Change Management and Leadership for a Successful EHR Installation

St. Jude Children's Research Hospital

Patient Excellence

Improving HCAHPS Through Consistency, Alignment, and Accountability

Faith Regional Health Services

Financial Excellence

* Excellence Unveiled: Leveraging the Baldrige Process for Leadership, Innovation, and Mission-driven Success

White Memorial Hospital

3:45 PM - 4:00 PM CST

BREAK

GENERAL SESSION

4:00 PM - 5:15 PM CST

Serving Patients Connect to Purpose

Nicole Sok, R.N., Faith Regional Health Services

Enhancing the Health of Every Community

Dr. Alisahah Jackson, President, Lloyd H. Dean Institute for Humankindness & Health Justice, CommonSpirit

Takeaways and Closing Remarks

6:00 PM - 8:00 PM CST

Welcome Reception: The Chicago Sports Museum

GENERAL SESSION

8:00 AM - 9:15 AM CST

Day Two Kickoff

Serving the Community Connect to Purpose

Tom Sullivan, CEO Finance and Administration, Heywood Hospital

In Shock: Building Compassion by Design

Dr. Rana Awdish, Director, Pulmonary Hypertension Program Henry Ford Hospital and Medical Director of Care Experience, Henry Ford Health System

9:15 AM - 9:45 AM CST

BREAK

CONCURRENT BREAKOUT SESSIONS

9:45 AM - 10:45 AM CST

Leadership Excellence

* Stop Overcomplicating Things – Get Back to Basics

UPMC

Operational Excellence

Revenue Cycle Reimagined: Automation and Technology Solutions to Improve Your Organization

Adventist Health, Cleveland Clinic, Veterans Health Administration

Leadership Excellence

Navigating the Engagement Journey: Insights from the Good, the Bad, and the Ugly

Marshfield Clinic Health System

Patient Excellence

* Innovative Care Delivery Models and The Impact on Social Determinants Of Health

Johnson & Johnson

10:45 AM - 11:15 AM CST

BREAK

GENERAL SESSION

11:15 AM - 12:15 PM CST

Excellence in Healthcare: Beyond the Award

2023 Excellence in Healthcare Award Winners Panel Discussion

Employee Engagement: Cindy Burger, VP and Chief Experience Officer, Dayton Children's Hospital
Patient Experience: Tamara Kam, Director of Patient Experience, Overlake Medical Center & Clinics
Process Improvement: Jeffrey O'Brien, Chief Operating Officer, Dartmouth Health
Innovation: Darren Malinoski, MD, FACS, Chief Clinical Transformation Officer, Dean’s Office, School of Medicine, Oregon Health & Science University (OHSU)

12:15 AM - 1:30 PM CST

GENERAL LUNCH AND EXECUTIVE PRIVATE LUNCH (by invitation only)

CONCURRENT BREAKOUT SESSIONS

1:30 PM - 2:30 PM CST

Leadership Excellence

* The Right Leader, Right Now: Developing an Effective Executive Recruitment and Retention Strategy

Nevada Health Centers, Florida Community Health Centers, and Beaufort-Jasper-Hampton Comprehensive Health Services

Operational Excellence

Hospital at Home: Optimizing Capacity Management Strategies

Oregon Health Sciences University (OHSU)

Patient Excellence

* Introducing a Holistic Post-Acute Care Strategy to Improve Capacity and Access to Care

Dartmouth Health

Financial Excellence

Achieving Results in a Change Fatigued Environment: Strategies for Success

Jefferson Health

CONCURRENT BREAKOUT SESSIONS

2:30 PM - 3:00 PM CST

BREAK

GENERAL SESSION

3:00 PM - 4:30 PM CST

Why Employees Stay: What’s New, What’s Not, One Year Later

Jennifer Miller, Principal, Huron

Inspired Excellence: A Hero’s Journey Through The Nine Principles^®

Rich Bluni, R.N., Senior Director, Author, and Speaker, Huron

Takeaways and Closing Remarks

GENERAL SESSION

8:00 AM - 9:15 AM CST

Day Three Welcome and Kickoff

Find Your Finish

Kyle and Brent Pease

9:15 AM - 9:45 AM CST

BREAK

CONCURRENT BREAKOUT SESSIONS

9:45 AM - 10:45 AM CST

Leadership Excellence

* Driving Strategy into Action: Stamford Health’s Consumer Experience and Access Journey

Stamford Health

Operational Excellence

Driving Patient Loyalty: Harnessing the Power of Both Insights and Analytics

ChenMed

Operational Excellence

* Riding the Rounding Rollercoaster: Empowering Leadership and Driving Organizational Transformation

RWJBarnabas Health

10:45 AM - 11:15 AM CST

BREAK

CONCURRENT BREAKOUT SESSIONS

11:15 AM - 12:15 PM CST

Leadership Excellence

Improving Staff Engagement Through Leadership Development

OU Health Physicians

Patient Excellence

Revolutionizing Patient Acquisition: Change Management Strategies for Hospital-at-Home

Saint Luke's Health System

Digital Excellence

* Leveraging Technology for Improved Healthcare Delivery: Virtual Nursing and Other Innovative Technologies

Trinity Health Michigan

12:15 PM - 1:30 PM CST

GENERAL LUNCH AND PRIVATE RECOGNITION LUNCH (by invitation only)

CONCURRENT BREAKOUT SESSIONS

1:30 PM - 2:30 PM CST

Leadership Excellence

* Taking the LEAP: Focused Urgency for Workforce Engagement

Cheshire Medical Center

Leadership Excellence

Ask An Expert

Huron Experts Q&A Panel

Digital Excellence

* Enhancing Patient Outcomes: Empowering Dyad Clinical Leadership with AI

Mon Health (Vandalia Health)

2:30 PM - 2:45 PM CST

BREAK

GENERAL SESSION

2:45 PM - 3:45 PM CST

Journey to Excellence

Wright Lassiter III, CEO, CommonSpirit and Immediate Past Chair, American Hospital Association

Takeaways and Closing Remarks

3:45 PM CST

Conference Adjourned

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Who Should Attend?

This event is designed for all healthcare leaders hungry for learning and inspiration.

Location and Time

Aug 14-16, 2023

In Person + Virtual

Chicago Marriott Downtown Magnificent Mile
540 N Michigan Ave, Chicago, IL 60611

Contact The Organizer

Huron Conferences
Contact

* All breakout sessions with this indicator will be available for virtual livestream attendees in addition to the general sessions

Continue your learning journey! As a conference registrant, you will be able to re-watch all general session keynote presentation recordings on-demand. In addition, enjoy exclusive access to the Huron Learning Digital Platform* to level up your conference experience. We’ve selected courses that complement the topics in our action-packed conference agenda so you can continue your learning for 30 days post conference. Content includes eight courses and offers continuing education credits.

*The Huron Learning Digital Platform has a large library of courses approved for continuing education credits, and offers curriculum pathways that are simple, efficient, and focused on learning that translates into action. With various features and capabilities, Huron will work with you to customize the learning experience, making it accessible and effective for you and your team. Click here to learn more about what we offer.

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