When evaluating the need for new or adjusted service delivery models in higher education, institutions must take into consideration the unique needs of their organization. Once this assessment phase is complete, there should be a better understanding of the organizational, process and technology components that would be affected by a transition.
In our white paper "Approach to Evaluating Your Institution's Service Delivery Model", we discussed the first three phases - plan, evaluate and design - of Huron's five-phase service delivery optimization methodology. Now, we dig deeper into the final two phases of this method: implement and optimize.
To learn more about key objectives and challenges of the implementation phase, how to optimize organizational results and what to expect on the road ahead, download our white paper here.
You can also learn more from Huron about this issue by following @Huron for up-to-date webinar events and speaking engagements.