Approach To Evaluating Your Institution's Service Delivery Model
Bill Bonner, Matt Fiorino, Vivek Cherian, Allison Philabaum Shah
As higher education institutions are met with unprecedented restrictions to their budget models, and as the demand for increasingly diverse offerings increases, even the most prestigious of institutions are thrust into an uncomfortable period of reevaluation.
Considering and analyzing alternative service offerings is becoming essential to institutional survival, all while working carefully not to put an administration at odds with campus constituents (faculty, staff, and students).
As such, institutions are increasingly turning to their service delivery models in an attempt to identify new methods of providing quality at reduced administrative costs.
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