• Huron Companies
    • Innosight
    • Studer Education
  • Subscribe to Huron Insights
  • Submit RFP
  • Careers
  • Contact Us
  • About Us
  • Favorites
  • Expertise
    • Business Operations
    • Care Transformation
    • Consumer Transformation
    • Digital, Technology & Analytics
    • Organizational Transformation
    • Research Enterprise
    • Strategy & Innovation
    • Upcoming Huron Events

      View Events
  • Industry
    • Education
    • Energy & Utilities
    • Financial Services
    • Healthcare
    • Industrials & Manufacturing
    • Life Sciences
    • Public Sector
    • See All
    • Simplify the stimulus benefits process

      Find Your Funding
  • Our Experts
    • View All Expert Bios
    • Find an expert specialized in your industry

      Book a Speaker
  • Insights
    • Articles
    • Case Studies
    • Research
    • View All Insights
    • Get the latest insights and updates from our experts

      Stay Connected
  • Expertise
    Expertise
    Business OperationsCare TransformationConsumer TransformationDigital, Technology & AnalyticsOrganizational TransformationResearch EnterpriseStrategy & Innovation

    Upcoming Huron Events

    View Events
  • Industry
    Industry
    EducationEnergy & UtilitiesFinancial ServicesHealthcareIndustrials & ManufacturingLife SciencesPublic SectorSee All

    Simplify the stimulus benefits process

    Find Your Funding
  • Our Experts
    Our Experts
    View All Expert Bios

    Find an expert specialized in your industry

    Book a Speaker
  • Insights
    Insights
    ArticlesCase StudiesResearchView All Insights

    Get the latest insights and updates from our experts

    Stay Connected
  • Careers
    Careers
    Join Our Talent CommunitySearch Open PositionsBenefits
  • About Huron
    About Huron
    The Huron DifferenceOur People & ValuesMaking an ImpactOur ResultsInvestor RelationsLocations
  • Help & Support
    Help & Support
    Contact UsSubmit an RFPBook a Speaker
  • Privacy
    Privacy
    Privacy StatementTerms & ConditionsCookies PolicyFraudulent OffersLabor Condition Applications
  • Favorites
    Recent Favorites
    You have no saved content.

The Financial Aid Office of the Future

Favorite Bookmark
Email Print
Contact Us

Nicole Englebert, Steven Hahn

If the American higher education system is going to come out of the COVID-19 pandemic better than it was before, leaders should not merely reopen their campuses in the same capacity they were operating pre-pandemic; leaders must reimagine collegiate experience. One place to start is with a fundamental restructuring of the traditional financial aid office to promote outreach and high-value, student-facing activities.

The Evolving Role of the Financial Aid Office

The new landscape in higher education is all about personalized student experience and increased access, yet many financial aid offices are constructed almost in the reverse — as a back-office function with staffs mired in paperwork, responsible primarily for administrative, compliance and regulatory tasks. By leveraging modern technology and intelligent automation to make some of this work less manual, institutions can help to transform the financial aid office into a more hands-on resource focused on outreach and access supporting the institution’s mission and goals.

 

Traditional Financial Aid Approach

VS
Compliance-Heavy
Back-Office Administrative Focus
Packaging and Repackaging Awards
Manual Data Management
Lack of Coordination and Siloed Workflows
 

Future Finacial Aid Approach

Student-Centric
Community Outreach and Presence
Personalized Counseling
Intelligent Automation
Collaboration With Other Student Services

Financial aid professionals enter the profession to help students and families. Most would prefer to eschew the more administrative aspects of their jobs to focus on access and outreach. If the day-to-day work of financial aid professionals becomes more advisory, they can offer more nuanced and real-time guidance to help students make critical financial decisions that may affect and enrich the rest of their lives.

Related Articles

  • Leveling the Playing Field
  • Responding to Student Voices: 3 Solutions For Improving The College Application Process
Favorite Bookmark
Email Print
Contact Us

Subscribe to Huron Insights

Sign Up Today!

We use cookies on our website to provide you with a more personalized digital experience, enable website functionality and understand the performance of our site. You may review our Privacy Statement and our Cookies Policy. By using this site you agree to our use of cookies. I Accept

  • Expertise
    • Business Operations
    • Care Transformation
    • Consumer Transformation
    • Digital, Technology & Analytics
    • Organizational Transformation
    • Research Enterprise
    • Strategy & Innovation
  • Industry
    • Education
    • Energy & Utilities
    • Financial Services
    • Healthcare
    • Industrials & Manufacturing
    • Life Sciences
    • Public Sector
  • About Huron
    • The Huron Difference
    • Our People & Values
    • Making an Impact
    • Our Results
    • Investor Relations
    • Locations
  • Help & Support
    • Contact Us
    • Submit an RFP
  • Careers
    • Search Open Positions
    • Join Our Talent Community
    • Benefits
  • Legal
    • Privacy Statement
    • Terms & Conditions
    • Cookies
    • Fraudulent Offers
    • Labor Condition Applications
  • Instagram

© 2021 Huron Consulting Group Inc. and affiliates. Huron is a global consultancy and not a CPA firm, and does not provide attest services, audits, or other engagements in accordance with standards established by the AICPA or auditing standards promulgated by the Public Company Accounting Oversight Board (“PCAOB”). Huron is not a law firm; it does not offer, and is not authorized to provide, legal advice or counseling in any jurisdiction. Huron is the trading name of Pope Woodhead & Associates Ltd.