Eibhlín helps healthcare organizations design and scale managed services operations that improve access, patient experience, workforce performance, and service delivery. She brings more than 30 years of international operations expertise across healthcare managed services, business process outsourcing, customer experience, and regulated service environments.
About Eibhlín
Eibhlín advises healthcare leaders on scalable operating models, workforce performance, AI-enabled service delivery, quality, risk management, and transformation. She has led complex service organizations across Ireland, the U.S., Europe, and Asia-Pacific, bringing together operational discipline, technology, and people strategy to improve service levels and support sustainable growth. She has been instrumental in transforming traditional operations into integrated, multichannel customer experience strategies, drawing on her global experience to drive organizational success.
Her expertise encompasses contact center management and organizational transformation, where she has consistently delivered innovative solutions for complex operational challenges. Her experience spans patient access, scheduling, triage, care navigation, patient engagement, revenue cycle services, cloud contact center migration, quality automation, self-service models, and human-in-the-loop operating models. Eibhlín works with executive, operations, clinical, technology, and client teams to strengthen service delivery, improve employee engagement, and build operating models that can scale across geographies and regulated environments.
Throughout Eibhlín’s career, she has:
- Built and scaled managed services operations supporting healthcare organizations across patient access, scheduling, triage, care navigation, patient engagement, clinical support, and revenue cycle services in Ireland and the U.S.
- Led workforce management, quality, training, project management, and shared-services transformation across complex contact center portfolios, strengthening service levels, margin discipline, employee experience, and client delivery.
- Advanced AI-enabled and digital service models, including voice AI, quality automation, self-service, cloud contact center migration, and human-in-the-loop operating models for healthcare access and service delivery.
- Directed global service operations across regulated and high-volume service environments, aligning people, processes, technology, and analytics to improve customer experience and operational performance.
- Strengthened operational resilience and business continuity across complex service environments, improving recovery planning, risk governance, service continuity, and executive communications during major disruption.
Prior to joining Huron, Eibhlín served as Group Chief Operating Officer at RelateCare, which was acquired by Huron in 2026. In that role, she oversaw a workforce of more than 1,000 employees delivering patient access, care coordination, clinical support, and revenue cycle services across Ireland, the U.S., and emerging delivery hubs. Earlier in her career, Eibhlín served as Vice President of Global Customer Support Operations and Service Technologies at Blizzard Entertainment, where she led a global support and service technology organization across the U.S., Europe, and Asia-Pacific. She also held senior operations and customer care roles with Telefónica O2, Avis Budget Group, The Automobile Association, and retail and hospitality companies across Ireland and the U.K.
Eibhlín earned a Master of Arts in history from Trinity College Dublin. She also completed executive education programs at ESSEC Business School, China Europe International Business School, USC Marshall School of Business, and Claremont Graduate University.
Eibhlín’s work has been recognized through honors including Irish Contact Centre of the Year, Contact Centre & Shared Services Awards, Deloitte Best Managed Companies, and The Sunday Times Ireland Best Places to Work.