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Consumer Transformation

Organizations must put the consumer at the center of their decision making to create personalized products and services that meet their unique needs.

  • Services Overview

  • Deliver What Customers Want

    Deliver What Customers Want

    Customers demand more convenient, personalized service and engaging experiences as they interact with your business. Huron helps organizations better understand those they serve to shape strategies that transform the customer experience and accelerate growth. From developing new services to adopting technology that unlocks real-time customer insights, we work with you to create a sustainable competitive advantage.

    Read more >

  • Prioritize Patient-Centered Care

    Prioritize Patient-Centered Care

    Changing patient preferences and expectations are reshaping the healthcare industry. Huron works with healthcare leaders to foster consumer-centric organizational cultures that place the patient at the center of all decision making. Our experts help you define your organization’s customer segments and understand what drives consumer choice in order to prioritize investments that increase patient satisfaction and loyalty.

    Read more >

  • Elevate the Student Experience

    Elevate the Student Experience

    Rapidly shifting student needs and increasing competition require education institutions to think differently about who they serve. Huron helps education leaders design strategies and align technologies to transform all aspects of the student lifecycle. Our industry, functional and technical experts provide the insights, creative thinking and implementation methodologies to help you elevate the student experience and support long-term student success.

    Read more >

Featured Insights

272

Healthcare Consumer Market Report

Care Transformation

Research

Huron’s updated research reveals how shifting healthcare consumer behaviors and preferences are reshaping the industry.

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218

Fostering Organizational Resilience by Building Market Detective Skills

Consumer Transformation

Infographic

Businesses must be agile in their approach to understanding their customers — meeting today’s demands while also looking ahead to the future.

Read More

Contact an Expert

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    Jeff Smith

    Managing Director

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  • Mario Desiderio

    Mario Desiderio

    Digital Capability Leader

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  • Lindsay Rubin

    Lindsay Rubin

    Managing Director

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  • Laura Yaeger - Final

    Laura Yaeger

    Managing Director

    Contact This Expert Read My Bio

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© 2022 Huron Consulting Group Inc. and affiliates. Huron is a global consultancy and not a CPA firm, and does not provide attest services, audits, or other engagements in accordance with standards established by the AICPA or auditing standards promulgated by the Public Company Accounting Oversight Board (“PCAOB”). Huron is not a law firm; it does not offer, and is not authorized to provide, legal advice or counseling in any jurisdiction.