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Customer Transformation

Gain a better understanding of those you serve so you can transform the customer experience. Develop a consumer-centric strategy and digital experience that accelerates growth.

Featured Insights

Bringing Amazon's Philosophy to B2B Manufacturing

Business Operations

Article

To grow market share and protect margins, B2B manufacturers must evolve from competing on price alone and begin investing in a superior customer experience.

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  • KeyBank Unlocks and Grows Relationships With Oracle Financial Services Analytics

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    KeyBank wanted to deliver consistent information across the enterprise, driving a 360-degree view of the client relationship and empowering team members with more timely and actionable intelligence.

  • Build a 360-Degree View of Your Customer by Leveraging CRM

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    Learn how to build a successful customer-centric strategy and 360-degree view using a Customer Relationship Management platform (CRM) as the backbone.

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  • How We Can Help

  • Accelerate Customer-Centric Growth

    Accelerate Customer-Centric Growth

    Design and launch consumer-centric growth strategies that accelerate transformation. Huron experts use a collaborative approach with business leaders to build organizational alignment around the right strategies, milestones and capabilities for your organization.

  • Deliver Exactly What Customers Want

    Deliver Exactly What Customers Want

    Turn deep insights into opportunities to serve customers in new ways. Huron helps companies apply the “jobs to be done” approach — discovering what drives customer choice by defining what customers want to achieve. Based on these insights, we work with you to fuel continual innovation.

  • Design New Services and Solutions to Meet Your Customers’ Jobs to Be Done

    Design New Services and Solutions to Meet Your Customers’ Jobs to Be Done

    Define your company’s path to growth with strategic workshops, solution design and development services, and technology strategy and road maps. We make sure the process — and results — not only reflect customer preferences but also strengthen your competitive positioning.

  • Create a First-Class Customer Experience

    Create a First-Class Customer Experience

    Customers expect a first-class experience across every touch point of your business. Huron helps clients across industries connect with customers in new ways by developing personalized, digital solutions that extend value enterprisewide. Our deep industry, functional and technical expertise ensures successful implementations that drive real business value.

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    Customer Relationship Management

Technology Partners

  • 2021 - Salesforce Partner Logo

    Salesforce

    Use technology to unlock insights, drive meaningful interactions with consumers and strengthen the digital customer experience.

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  • Amazon Web Services Partner Logo

    Amazon Web Services

    Build, grow and scale opportunities to sustain your competitive advantage and make better data-driven decisions.

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    Mario Desiderio

    Enterprise Solutions and Analytics Business Leader

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    Vincent Salvato

    Managing Director

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    David Felsenthal

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    Scott Zelinski

    Managing Director

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© 2021 Huron Consulting Group Inc. and affiliates. Huron is a global consultancy and not a CPA firm, and does not provide attest services, audits, or other engagements in accordance with standards established by the AICPA or auditing standards promulgated by the Public Company Accounting Oversight Board (“PCAOB”). Huron is not a law firm; it does not offer, and is not authorized to provide, legal advice or counseling in any jurisdiction. Huron is the trading name of Pope Woodhead & Associates Ltd.