Healthcare consumer experience

Improving the healthcare consumer experience starts with understanding the population you serve. Huron helps healthcare organizations drive consumer satisfaction, increase loyalty, and improve patient engagement.

How we help

 

Increase market share and drive growth

Attract new patients and retain existing patients by understanding and delivering on your consumers’ needs.

Modernize your engagement strategy

Deliver a personalized, seamless experience driven by the engagement center of the future.

Enable your digital consumer experience

Deliver digital-first journeys which use automation and personalization to engage your consumers on their preferred channels.

Develop your consumer strategy

Develop a vision and road map for consumer transformation informed by your consumers’ needs and supported by your team.

Build consumer-centric operating models

Grow and deliver on your consumer strategy by implementing supportive internal structures.

Learn from consumer insights

Understand and manage the consumer experience across the healthcare journey with active and passive tools to uncover patients’ needs and pain points.

Address access challenges

As competition heightens, reduce delays to see a specialist or receive care through digital solutions for consumers.







Huron Intelligence® Healthcare Insights

Utilize healthcare's most complete clinical data framework to strengthen network integrity, identify patient trends, and personalize care.

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Insights and case studies

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What Today’s Healthcare Consumers Expect
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Maximizing Digital Investments to Improve Care and the Consumer Journey
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Delivering an Omnichannel Access Experience in Healthcare
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How an Academic Medical Center Improved the Consumer Experience With a New Operating Model
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Northwestern Medicine Increases Patient Access Leading to Improved Patient Satisfaction
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Integrating and Improving Care Access Across the Continuum

Connect with a consumer experience expert

Larry Stuckey
Larry Stuckey
Managing Director
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Annie Zilius
Annie Zilius
Managing Director
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Leah McCanna
Leah McCanna
Managing Director
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Danielle Roth
Danielle Roth
Managing Director
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Kate Wright
Kate Wright
Managing Director
Read My Bio

Thinking about joining?

We see what’s possible in you and help you achieve it. Join Huron, where our culture inspires, supports, and rewards you so you can achieve your full potential.

Apply Today to Be Right Where You Belong