Resources to Help Healthcare Organizations Navigate COVID-19 Business Disruption
We realize that you are on the front lines trying to fight this virus to protect our families and communities. We truly appreciate the leadership that you and your organization has shown during this unprecedented time.
Huron has assembled the educational resources you need to address the most pressing challenges your organization is facing as a result of the COVID-19 pandemic. We encourage you to connect with us if you need immediate assistance.
Telehealth and Virtual Care
Key steps to quickly establish or expand telehealth and virtual care capabilities.
Immediate actions to help healthcare organizations defend against the uptick in cyberattacks, including ransomware and phishing scams targeting healthcare workers.
Five tips on how to effectively work from home during the COVID-19 pandemic
Five tips on how leaders can apply now to manage remote employees during the COVID-19 pandemic
Steps to quickly shift call center agents to virtual work environments, stemming the spread and risk from COVID-19 while increasing safety, access to care and overall consumer and employee satisfaction.
Financial and Business Disruption
Key guidelines to review and act on to help healthcare organizations prepare for and endure the economic stresses brought on by the COVID-19 pandemic
Consider taking these immediate actions with payors to reduce administrative friction, protect revenue and maintain financial stability.
Eight steps to build the agility to get through the tough near-term conditions, while keeping an eye on the horizon to build perspective on what will matter as the crisis ebbs.
Communications and Leadership
Lean on these leadership skills to help you guide others through the COVID-19 pandemic.
In times of high stress, providing frequent, clear, consistent communication about priority actions and information from the top down is critical to keep teams focused. Apply these tactics to maintain clear, consistent communication with your team during COVID-19.
In times of high stress, providing consistent, thoughtful responses to tough questions is essential to keep teams focused on critical items and prevent harmful rumors. In order to create these consistent, thoughtful responses, leaders must engage with each other in advance on understanding tough questions that may be posed and determine what the appropriate messages are to be shared with employees. This exercise provides a framework for leaders to review tough questions and create a thoughtful response. If needed, leaders may also use this framework “on the fly” when a tough question is posed initially to aid in establishing the best possible answer in the moment. This framework includes three key components in framing your response:
- What questions should you ask to further understand the employee’s question?
- What is the underlying issue or issues?
- What is your best respond to the employee’s question or issue?
The exercise below will guide you on setting up a forum for leaders to use this framework to plan for tough questions, and walk you through an example of how this framework can be used in an example tough question.
An inspiring message from Rich Bluni, RN, on the unique importance each and every member of a healthcare organization has on patient care.
Optimize resources and processes to keep patients and staff safe with daily leadership safety huddles
Mobilize your teams to navigate uncertainty with an intentional change management strategy.
Standardize, automate and track rounding activity in your healthcare organization.
Hospital-Based Research Programs, Academic Medical Centers,Children's Hospitals and Education Institutions
The Penn Medicine CHIME planning tool is a resource for hospitals to help operational leaders manage their capacity needs during COVID-19. Read more.