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Turn access into a stronger engine for growth

Your physician enterprise creates opportunities to serve more patients and strengthen your position in the market. As patient expectations change, making better use of clinical capacity and removing barriers to access become increasingly important.

 

Patients experience one journey, regardless of how many teams, locations, or technologies support it. We bring those pieces together to make that journey easier to navigate, help your teams work more effectively, and connect patients with the right care.

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A proven record across access and performance

With experience from hundreds of physician enterprise engagements, our teams know where to look for opportunities to expand access, improve how capacity is used, and make it easier for patients to get scheduled.

12%

Increase in available hours 

23%

Increase in scheduled visit volume

51%

Decrease in cancellation rate

76.9

Healthcare NPS score (compared to industry average in the mid-50s)

130+

Dedicated physician enterprise specialists and clinicians

300+

Physician enterprise transformation engagements

Your challenges, our priorities

Today’s access challenges intersect with workforce, growth, and financial pressures across the physician enterprise. We understand how those pressures influence one another and where changes can improve the experience for patients and physicians while supporting organizational goals.

Expand access and capture more patient demand

Increase capacity, make better use of available appointments, and improve how you capture and manage demand so more patients can get the care they need.

Turn market opportunity into advantage

Identify market opportunities, align physicians around growth priorities, and focus investments on the services and markets with the strongest potential to expand your reach and grow market share.

Integrate your enterprise as you grow

Standardize workflows and connect access and technology across sites and medical groups to improve efficiency and create a more connected patient experience.

Strengthen physician and care team performance

Align compensation, optimize care teams, and address workforce pressures to reduce administrative burden, improve engagement, and support a more sustainable workforce.

Protect margins and improve financial performance

Optimize staffing and resources around patient demand, strengthen payer strategy, and control costs to protect margins and free up resources for future priorities.

Expertise at every point of the patient journey

Improving access often means connecting teams, workflows, and technologies that typically operate separately. Our physician enterprise consultants understand those connections and work across clinical, operational, financial, and technology functions to address them.

Insights and client impact

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Analytics Solutions|Care Transformation|Consumer Transformation

Charting the Path to a Consumer-Centric Care Access Model

Preparing for the next generation of care access will require building internal alignment and understanding consumers' needs to enable growth and transformation.
Consumer Transformation|CRM|Digital

Using Data to Build a Stronger Care Network

Data-driven provider relationship management programs deployed with direct-to-consumer strategies and CRM for healthcare are essential in today's competitive market.
Care Transformation|Consumer Transformation|Healthcare

Northwestern Medicine Increases Patient Access Leading to Improved Patient Satisfaction

Huron transformed the patient scheduling experience at Northwestern Medicine allowing patients to get appointments sooner which improved patient satisfaction.
Care Transformation|Consumer Transformation|CRM

Delivering an Omnichannel Access Experience in Healthcare

As health systems expand where they engage with consumers, focus is needed on coordinating interactions across channels to deliver a seamless access experience.

Connect with a physician enterprise and care access expert

Larry-Stuckey

Larry Stuckey

Managing Director

,

Healthcare Performance Improvement

Larry has over 20 years of healthcare consulting experience working with health systems, academic health centers, medical groups and pediatric hospitals to improve performance and the patient experience.
Annie-Zilius

Annie Zilius

Managing Director

,

Healthcare Performance Improvement, Physician Enterprise

Annie has more than 15 years of healthcare industry experience working with a diverse set of organizations to improve access to care, optimize clinic and physician operations, redesign service lines and enhance revenue cycle operations.
Kritiya-Gee

Kritiya Gee

Managing Director

,

Healthcare Performance Improvement, Physician Enterprise

Kritiya is an experienced healthcare consultant who works closely with provider organizations to transform their operating models, strengthen physician alignment and improve financial performance.
Amanda-Kirkland

Amanda Kirkland

Managing Director

Amanda has more than 13 years of experience in ambulatory leadership and medical group consulting.
Danielle-Roth-Final

Danielle Roth

Managing Director

,

Healthcare Performance Improvement, Physician Enterprise

Danielle has more than 12 years of experience helping healthcare organizations improve physician enterprise and ambulatory operations.
Kate-Wright

Kate Wright

Managing Director

,

Healthcare Performance Improvement, Physician Enterprise

Kate has more than 10 years of experience developing collaborative solutions for improved access and patient experience outcomes within multisystem hospital engagements and complex academic medical centers.