As the healthcare landscape transforms, healthcare providers are being pressured to rapidly stay ahead of revenue demands. Changing payment models from volume to value, shifting to increased patient liabilities, and increasing merger and acquisition activity are placing stress on revenue cycles at an escalating rate. Health systems are challenged to become more integrated by bringing existing entities together, leveraging economies of scale, and providing cohesive patient service.

In this climate, it's imperative that healthcare organizations prepare for the future with a sustainable strategy that yields both immediate and long-term results. Together, we will prioritize the targeted performance needs of today with an agile approach that is nimble and responsive to the evolving organizational challenges and rapid industry shifts of tomorrow.

  • Solutions Overview
  • Critical Steps
  • Our Experience & Experts

Solutions Overview

We help our clients pivot from good to great through a targeted performance improvement approach that quickly responds to focused areas of opportunity whether driven externally by the industry or internally by organizational events.

Industry Driven Change
  • Patient Access to Care
  • Patient Engagement and Liability Collections
  • Denials Management/Prevention
  • Payer Contracting/Strategic Pricing
  • Clinical Documentation Improvement
Event Driven Change
  • Revenue Cycle Consolidation
  • Physician Revenue Cycle Integration
  • Insourcing of Revenue Cycle Functions
  • HIS Conversion
  • HIS Optimization

Critical Steps

Collaboratively identify specific revenue cycle opportunity areas and create a responsive and sustainable strategy for adaptive change which fits within the context of our clients' broader revenue cycle operation.

1

Diagnose and Scope

  • Complete preliminary data analysis and targeted evaluation
  • Conduct critical interviews, staff process and workflow observations, and/or account reviews to validate the specific opportunities and areas of current or future risk
  • Assess supporting technology capabilities to sufficiently enable the revenue cycle
2

Design and Implement

  • Redesign impacted revenue cycle processes, initiate technology enhancements, and standardize performance
  • Refine revenue cycle operating model, conduct critical staff and management training, and implement critical performance metrics
  • Realize projected performance improvements
  • Scale, transition, and sustain
3

Support

  • Collaborate to identify the level of support which may be required to sustain the changes
  • Support enabling technology changes as the operational environment evolves

Our Experience

Featured Case Studies

Redefining Patient Responsibility for Ochsner Health System
Working with Huron Healthcare, Ochsner enhanced patient liability collections and reduced bad debt by tailoring patient interactions to align with financial risk, and by creating more effective patient counseling. As a result, Ochsner achieved $11.7 million in recurring annual improvement in total patient collections.

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Ensuring Revenue Cycle Stability During a Complex HIS Conversion
Huron worked closely with a prestigious six-facility health system to mitigate risks and manage change within the organization, ensuring strong revenue cycle operations during and after the go-live period. The new HIS, paired with Huron’s software and reporting, supported consistency and ensured ongoing revenue cycle stability.

Read More

Our Experts

Bruce (Skip) Lemon
Managing Director
503-473-5489 | slemon@huronconsultinggroup.com

Skip brings over 30 years of experience as a consultant in the healthcare industry. His clients have included community hospitals, academic medical centers and large multi-hospital systems. He has worked on a wide range of projects, including large scale performance improvement efforts, revenue cycle operations improvement and information technology initiatives.

Andrew Grobmyer
Managing Director
503-303-1200 | agrobmyer@huronconsultinggroup.com

Andrew has led revenue cycle engagements in both hospital and physician practice environments. Much of his work has focused on complex, multi-facility providers, including comprehensive reengineering engagements and enterprise-wide business office consolidations. He is also actively involved in the ongoing advancement of Huron Healthcare's Revenue Cycle solution and is a member of the solution group's leadership team.

Neera Gupta
Managing Director
503-303-1200 | negupta@huronconsultinggroup.com

Neera has over 18 years of experience in the healthcare industry working with multi-facility health systems, academic medical centers and pediatric hospitals. Neera's work includes delivering unique revenue cycle solutions to specialty hospitals including pediatric, cancer centers, surgical and rehab facilities.

Costa Magas
Managing Director
312-927-8672 | cmagas@huronconsultinggroup.com

Costa brings more than 15 years of experience as a consultant in operational performance improvement, financial operations, project management and business consulting. His areas of expertise include revenue cycle, operational redesign, process improvement, financial management, revenue optimization and cash acceleration.

Paul Johnson
Managing Director
612-205-8686 | pjohnson@huronconsultinggroup.com

Paul brings over 16 years of experience helping hospitals and health systems improve their performance through large-scale implementation engagements. His experience includes special emphasis in the areas of hospital performance improvement, revenue cycle restructuring, and centralization and alignment of key functions for large, multi-facility healthcare providers.

Erin Bartley
Managing Director
704-877-0484 | ebartley@huronconsultinggroup.com

Erin has over twelve years of experience in healthcare consulting with expertise in many areas across the revenue cycle, including patient access, case management, health information management, billing, collections, and vendor management. Erin is also actively involved in the ongoing development of Huron Healthcare's HIS Conversion and Patient Liability Solutions.

Julie Ingraham
Managing Director
404-542-8791 | jingraham@huronconsultinggroup.com

Julie has over 17 years of healthcare consulting experience, with expertise in revenue cycle management. She has been active in developing new tools and approaches for the revenue cycle service line including building out Huron Healthcare's Patient Responsibility Solution, piloting the Huron Healthcare Epic Revenue Cycle Optimization, and developing the Huron Revenue Cycle Community Hospital subscription-based offering.

Michael Gladson
Managing Director
312-753-9265 | mgladson@huronconsultinggroup.com

Michael brings over 15 years of healthcare experience as a provider, investment banking analyst and consultant. Working collaboratively with clients, Michael has been responsible for the design and implementation of many revenue cycle reengineering and performance improvement projects which have resulted in significant increases in his clients’ net revenue, cash flow, and operating margin.

Robert Parris
Managing Director
678-361-5814 | rparris@huronconsultinggroup.com

Robert brings more than 14 years of experience in business consulting across a range of industries, most significantly within healthcare. He has extensive experience leading engagements in both the private sector and federal government space. His areas of focus include revenue cycle transformation, operational process improvement, financial management, reorganization, revenue optimization, and centralization models.

Skip Lemon Bruce (Skip) Lemon

Managing Director
503-473-5489 | slemon@huronconsultinggroup.com

Skip leads Huron Healthcare's Revenue Cycle solutions team and brings over 30 years of experience as a consultant in the healthcare industry. His clients have included community hospitals, academic medical centers and large multi-hospital systems. He has worked on a wide range of projects, including large scale performance improvement efforts, revenue cycle operations improvement and information technology initiatives.

Andrew Grobmyer Andrew Grobmyer

Managing Director
503-303-1200 | agrobmyer@huronconsultinggroup.com

Andrew has led revenue cycle engagements in both hospital and physician practice environments. Much of his work has focused on complex, multi-facility providers, including comprehensive reengineering engagements and enterprise-wide business office consolidations. He is also actively involved in the ongoing advancement of Huron Healthcare's Revenue Cycle solution and is a member of the solution group's leadership team.

Neera Gupta Neera Gupta

Managing Director
503-303-1200 | negupta@huronconsultinggroup.com

Neera has over 18 years of experience in the healthcare industry working with multi-facility health systems, academic medical centers and pediatric hospitals. Neera serves as the national sales leader for specialty hospitals including pediatric, cancer centers, surgical and rehab facilities. She also oversees the northeast region for Huron’s Revenue Cycle operations.

Costa Magas Costa Magas

Managing Director
312-927-8672 | cmagas@huronconsultinggroup.com

Costa brings more than 15 years of experience as a consultant in operational performance improvement, financial operations, project management and business consulting. His areas of expertise include revenue cycle, operational redesign, process improvement, financial management, revenue optimization and cash acceleration.

Paul Johnson Paul Johnson

Managing Director
612-205-8686 | pjohnson@huronconsultinggroup.com

As the Western Region lead for Huron’s Revenue Cycle solution group, Paul brings over 16 years of experience helping hospitals and health systems improve their performance through large-scale implementation engagements. His experience includes special emphasis in the areas of hospital performance improvement, revenue cycle restructuring, and centralization and alignment of key functions for large, multi-facility healthcare providers.

Erin Bartley Erin Bartley

Managing Director
704-877-0484 | ebartley@huronconsultinggroup.com

Erin has over twelve years of experience in healthcare consulting with expertise in many areas across the revenue cycle, including patient access, case management, health information management, billing, collections, and vendor management. Erin is also actively involved in the ongoing development of Huron Healthcare's HIS Conversion and Patient Liability Solutions.

Julie Ingraham Julie Ingraham

Managing Director
404-542-8791 | jingraham@huronconsultinggroup.com

Julie has over 15 years of healthcare experience. She is a managing director in Huron Healthcare's Revenue Cycle solution and has overall responsibility for the Revenue Cycle Solution Advancement team. In this capacity, Julie is responsible for developing new tools and solutions for the revenue cycle service line, and monitoring and improving overall effectiveness of solution delivery.

Michael Gladson Michael Gladson

Managing Director
312-753-9265 | mgladson@huronconsultinggroup.com

Michael brings over 15 years of healthcare experience as a provider, investment banking analyst and consultant. Working collaboratively with clients, Michael has been responsible for the design and implementation of many revenue cycle reengineering and performance improvement projects which have resulted in significant increases in his clients’ net revenue, cash flow, and operating margin.

Robert Parris Robert Parris

Managing Director
678-361-5814 | rparris@huronconsultinggroup.com

Robert brings more than 14 years of experience in business consulting across a range of industries, most significantly within healthcare. He has extensive experience leading engagements in both the private sector and federal government space. His areas of focus include revenue cycle transformation, operational process improvement, financial management, reorganization, revenue optimization, and centralization models.

Resources

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Whitepaper | The Art of Putting It Together: Standardize Processes before Consolidating Revenue Cycle Operations
Learn why merging entities should stabilize, and then standardize its revenue cycle operations before implementing a holistically complete consolidation model.

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Article | Redefining Patient Responsibility for a New Era
Learn how Huron helped Ochsner Health System reduce bad debt by tailoring patient interactions to align with financial risk, and by creating more effective patient counseling.

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Whitepaper | Improving Ambulatory Access to Maximize Revenue
See how hospitals and health systems can create seamless and efficient ambulatory access to capture and retain more patients and maximize revenue.