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Complexity consulting services

Create more value with less complexity

As your business has grown, complexity has accumulated across the enterprise. Managing it well can improve performance and profitability and create capacity for what’s next.

 

We work with leaders to tackle complexity across product portfolios, systems, and ways of working. We help you determine where complexity is worth the investment, where to simplify, and how to turn those choices into measurable business value.

Create more value with less complexity

Innosight, Huron’s strategy and innovation business, helps organizations navigating disruption and complexity to solve their most critical strategic challenges. Our work enables leaders to gain clarity amid change, define a clear path for growth, and mobilize their organizations to deliver impact today and transform for tomorrow.

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Your challenges, our priorities

Complexity shapes many of the challenges on the executive agenda. Managing it effectively can strengthen performance today while creating greater capacity to invest, adapt, and grow.

Improve profitability

Expose hidden costs and focus resources where they create the most value.

Accelerate how your business runs

Simplify processes, governance, and decision-making.

Capture more value from AI

Align technology with processes, systems, and ways of working that drive performance.

Get more from your portfolio

Focus investment on the products, customers, and segments that generate the greatest return.

Unleash growth

Create the capacity to scale without adding unnecessary cost and complexity. 

Respond to disruption

Reduce the complexity that limits your ability to adapt to changing markets and customer needs.

Expertise built to deliver

We help leaders reduce complexity to better align resources with where they create the most value, unlocking growth today while creating capacity to invest in what’s next.

Our work, measured

EBIT on track to double in 24 months

Drilling company simplified its product portfolio and strengthened pricing discipline after uncovering the hidden costs of more than 90,000 active SKUs. 

$120 million in revenue unlocked after merger

Staffing agency redesigned processes to better balance centralized support with the needs of more than 300 local businesses.

1,800 production hours freed for growth

Manufacturer identified unprofitable products and redesigned production scheduling to unlock manufacturing capacity.

Why leaders choose us

Organizations choose Innosight for proprietary tools and methodologies that reveal the economics of complexity and build the capability to manage it over time.

Insights and client impact

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Agnostic|Innosight
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Complexity IQ: The new core competency for leaders

Learn how measuring and managing complexity is becoming a differentiating capability for leaders.

Industrials & Tech Solutions|Strategy and Innovation
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U.S. military organization modernizes IT ecosystem spanning nearly 600 business units

See how the organization built a modern technology strategy for greater agility and mission readiness.

Consumer & Retail|Energy & Resources|Financial & Professional Services
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How to tame complexity in your innovation system

See how making complexity visible can help organizations remove the friction that slows innovation and obscures value creation.

Agnostic|Innosight
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The hidden cost of complexity—and how to eliminate it

Discover how complexity costing reveals where a business truly makes money and where hidden costs are eroding profitability.

Meet our experts

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Stephen Wilson

Managing Director

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Strategy and Operations

Stephen Wilson is a Managing Director at Innosight, Huron’s strategy and operations business. He was a co-founder of Wilson Perumal & Company, acquired by Huron in 2025. He works closely with senior leaders of multinationals and private equity firms—and their portfolio companies—on critical strategy and operations issues. He has industry depth in industrial goods, consumer goods, retail, and business services.

Andrei Perumal

Andrei Perumal

Managing Director

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Strategy and Operations

Andrei Perumal is a Managing Director at Innosight, Huron’s strategy and operations business. He was a co-founder of Wilson Perumal & Company, acquired by Huron in 2025. Andrei is an expert on how complexity impacts cost, growth, and risk—and therefore strategy and operations—in companies and organizations. He is co-author of two books, Waging War on Complexity Costs and Growth in the Age of Complexity and is a regular speaker on complexity.

Ernie Spence

Ernie Spence

Managing Director

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Strategy and Operations

Managing Director at Innosight, Huron’s strategy and innovation business. He works with senior executives to drive transformation and sustainable performance improvement in complex, high-risk organizations. Prior to his consulting career, Ernie served 22 years in the U.S. Navy as a fighter pilot, test pilot, and commanding officer, experience that informs his work with leaders navigating complex operating environments.
Ned-Calder

Ned Calder

Managing Director

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Strategy and Operations

Ned Calder is a Managing Director and leader of the industrial and technology solutions team at Innosight, Huron’s strategy and innovation business. In over a decade with Innosight, he has partnered with leadership teams of some of the world’s top companies to navigate disruptive change, develop new ways of thinking and build compelling growth strategies.

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