• Huron Companies
    • Innosight
    • Studer Education
  • Submit RFP
  • Careers
  • Technology Partners
  • Contact Us
  • About Us
  • Favorites
Huron Logo Huron Logo
  • Expertise
    • Business Operations
    • Care Transformation
    • Consumer Transformation
    • Digital
    • Organizational Transformation
    • Research Enterprise
    • Strategy & Innovation
    • Upcoming Huron Events

      View Events
  • Industry
    • Education
    • Energy & Utilities
    • Financial Services
    • Healthcare
    • Industrials & Manufacturing
    • Life Sciences
    • Public Sector
    • See All
    • We collaborate with the best and brightest in technology.

      Learn More About Our Partners
  • Our Experts
    • View All Expert Bios
    • Find an expert specialized in your industry.

      Book a Speaker
  • Insights
    • Articles
    • Case Studies
    • Research
    • Get the latest insights and updates from our experts.

      View All Insights
  • Investor Relations
    • News
    • Events
    • Financial
    • Stock Info
    • Corporate Governance
    • See All
    • Learn more about Huron and our most recent financial results.

      Investor Presentation
  • Contact Us
  • Expertise
    Expertise
    Business OperationsCare TransformationConsumer TransformationDigitalOrganizational TransformationResearch EnterpriseStrategy & Innovation

    Upcoming Huron Events

    View Events
  • Industry
    Industry
    EducationEnergy & UtilitiesFinancial ServicesHealthcareIndustrials & ManufacturingLife SciencesPublic SectorSee All

    We collaborate with the best and brightest in technology.

    Learn More About Our Partners
  • Our Experts
    Our Experts
    View All Expert Bios

    Find an expert specialized in your industry.

    Book a Speaker
  • Insights
    Insights
    ArticlesCase StudiesResearch

    Get the latest insights and updates from our experts.

    View All Insights
  • Investor Relations
    Investor Relations
    NewsEventsFinancialStock InfoCorporate GovernanceSee All

    Learn more about Huron and our most recent financial results.

    Investor Presentation
  • Careers
    Careers
    Join Our Talent CommunitySearch Open PositionsBenefits
  • About Huron
    About Huron
    The Huron DifferenceOur People & ValuesMaking an ImpactOur ResultsInvestor RelationsLocations
  • Help & Support
    Help & Support
    Contact UsSubmit an RFPBook a Speaker
  • Privacy
    Privacy
    Privacy StatementTerms & ConditionsCookies PolicyFraudulent OffersLabor Condition Applications
  • Contact Us
  • Favorites
    Recent Favorites
    You have no saved content.

Customer Relationship Management (CRM)

Adapt your relationships and interactions with customers to meet evolving consumer preferences. Huron helps you stay connected at every touchpoint along the way.

Featured Insights

3-opportunities-strengthen-customer-relationships-virtual-world-thumbnail

5 Opportunities to Strengthen Customer Relationships in a Virtual World

Consumer Transformation

Article

Businesses should take advantage of five key opportunities to strengthen their virtual customer relationships.

Read More
  • Mapping a Data-Driven Customer Journey

    Read More

    A CRM system is not going to improve your customer experience management. It takes preparation and analysis to implement a solution that will deliver value.

  • Build a 360-Degree View of Your Customer by Leveraging CRM

    Read More

    Learn how to build a successful customer-centric strategy and 360-degree view using a Customer Relationship Management platform (CRM) as the backbone.

  • Is Your Healthcare System Ready for the Consumer Revolution?

    Read More

    See how a healthcare CRM can transform care and relationships.

  • A Unified CRM System Enhances Collaboration and Personalization to Support Gonzaga University’s Strategic Priorities

    Read More

    Improved data tracking, sharing and analysis will allow Gonzaga University to build stronger relationships with prospects, students, alumni and donors.

View All
  • How We Can Help

  • Consumer Transformation

    Consumer Transformation

    Consumer expectations are redefining how business is done. Using actionable insights and finding new ways to connect with consumers to deliver enhanced experiences is the new standard. Organizations must put the consumer at the center of their decision making to personalize products and services to meet their unique needs. We help you transform your consumer experience by applying deep insights and analytics to innovate business models, establish stronger connections with consumers, and deliver personalized and seamless experiences that drive future growth.

    Quick Links:

    Customer Transformation | Patient Transformation | Student Transformation

  • Expand Your Reach to Potential Customers

    Expand Your Reach to Potential Customers

    A digital marketplace means you have more ways to reach new customers. So does your competition. That’s why micro-moments matter: make sure your brand meets customers where they are, in the moment they decide to purchase or engage with your organization. Huron helps you expand your reach with customer relationship management (CRM) tools that reinvent your marketing, sales or service-related processes, keep customers at the core of the process, and outpace the competition every time.

    Read more >

  • Secure New Customers

    Secure New Customers

    In a connected world, personalization is key. Huron helps you convert qualified prospects to new customers by implementing technology that guides recommendations around sales, marketing, pipeline management and forecasting.

    Read more >

  • Develop Customer Relationships

    Develop Customer Relationships

    The more you know about your customers, the more quickly you can adapt to their preferences. Responsiveness is critical now that customers have higher expectations, more demands, and more opportunities to take their business somewhere else. Huron helps chart and implement a comprehensive strategy for successful customer onboarding and ongoing engagement to foster key relationships.

    Read more >

  • Serve and Retain Customers

    Serve and Retain Customers

    How do you inspire, delight and serve customers in a way that keeps them coming back? Huron has the expertise to help you implement and enable customer service and retention processes that protect those valuable relationships.

    Read more >

Technology Partners

  • 2021 - Salesforce Partner Logo

    Salesforce

    Use technology to unlock insights, drive meaningful interactions and strengthen your digital experiences.

    Learn More

Contact an Expert

  • Person

    Jeff Smith

    Managing Director

    Contact This Expert Read My Bio
  • Person

    Scott Zelinski

    Managing Director

    Contact This Expert Read My Bio
  • Person

    Ravi Prasad

    Managing Director

    Contact This Expert Read My Bio
  • Person

    Vincent Salvato

    Managing Director

    Contact This Expert Read My Bio

We use cookies on our website to provide you with a more personalized digital experience, enable website functionality and understand the performance of our site. You may review our Privacy Statement and our Cookies Policy. By using this site you agree to our use of cookies. I Accept

//end gaconnector
  • Expertise
    • Business Operations
    • Care Transformation
    • Consumer Transformation
    • Digital
    • Organizational Transformation
    • Research Enterprise
    • Strategy & Innovation
  • Industry
    • Education
    • Energy & Utilities
    • Financial Services
    • Healthcare
    • Industrials & Manufacturing
    • Life Sciences
    • Public Sector
  • About Huron
    • The Huron Difference
    • Our People & Values
    • Making an Impact
    • Our Results
    • Investor Relations
    • Locations
  • Help & Support
    • Contact Us
    • Submit an RFP
  • Careers
    • Search Open Positions
    • Join Our Talent Community
    • Our Commitment
  • Legal
    • Privacy Statement
    • Terms & Conditions
    • Studer Education: Subscription Product Terms of Use
    • Cookies
    • Fraudulent Offers
    • Labor Condition Applications
Huron Logo
  • LinkedIn Icon
  • Twitter Icon
  • Facebook Icon
  • Instagram
  • Youtube Icon

© 2022 Huron Consulting Group Inc. and affiliates. Huron is a global consultancy and not a CPA firm, and does not provide attest services, audits, or other engagements in accordance with standards established by the AICPA or auditing standards promulgated by the Public Company Accounting Oversight Board (“PCAOB”). Huron is not a law firm; it does not offer, and is not authorized to provide, legal advice or counseling in any jurisdiction.